Inside Sales Co-ordinator

Fox-IT; Rijswijk; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Vacations 26 days + 4 days off

Training via Fox Academy

Laptop & phone provided

Home internet allowance

WFH allowance

Bonus & profit sharing

Job summary

Fox-IT is seeking a Sales Renewals Support specialist in Rijswijk, NL. You will work alongside the sales team to ensure our mandated process is followed, supporting renewals, pricing requests, proposals, and invoicing while maintaining CRM data to meet KPI standards.

You will liaise with customers and vendors, manage the renewals lifecycle, and contribute to a secure, auditable sales process. Strong organizational, communication, and teamwork skills are essential.

Qualifications

• Must be fluent in Dutch and English.
• Must be process driven with high accuracy and attention to detail.
• Experience in a Customer Success/Customer Service role.

Responsibilities

• Liaise with customers, vendors and internal teams promptly.
• Manage renewals from scoping to delivery, ensuring timely quotes.
• Create proposals and quotes; follow up calls.
• Maintain accurate order pipeline and documentation in Salesforce.
• Ensure complete invoicing profiles and updated project data.

Skills

Dutch language

English language

Attention to detail

Organizational skills

Communication skills

Initiative

Self-motivation

Business work ethic

Salesforce knowledge

MS Office (Word, PowerPoint, Excel)

Tools

Salesforce

Job description

Department: Sales

Location: NLD Rijswijk

Description

This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the Netherlands Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.

Key Responsibilities

Liaise directly with the Customers, vendors and internal departments in a timely fashion.

Working with the client from the beginning of the renewals process, through to delivery, including;

• Attending scoping calls (if required)
• Requesting pricing from vendors
• Creating proposals and quotes
• Follow up calls
• Managing the pipeline ensuring orders are placed in a timely fashionChecking won work (all documentation is present and correct)
• Ensuring full and clear invoicing profiles are completed.
• Making sure all essential information for smooth job delivery is updated on the system
• Maintenance of account records on the Salesforce CRM system
• Working as part of the wider account team

Skills, Knowledge & Expertise

• Must be fluent in Dutch and English
• Must be process driven and have exemplary accuracy and attention to detail skills.
• Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
• Candidates will need strong organisational and communication skills.
• Able to use initiative as well as work as part of a team.
• Self-motivated and enthusiastic.
• Strong business work ethic.
• Knowledge of Salesforce would be beneficial.
• MS Office particularly Word, powerpoint & Excel

Job Benefits

You will be working in a place at the top of cyber security where your ideas are valued. You cannot always tell people the details about your work, but you can tell them that you contribute to a safer society.

We also offer you:

• A good salary that matches the things you have already done and will do.
• A favourable pension scheme, twenty-six vacation days (+4 mandatory days off) and 8% holiday pay for a full-time contract.
• Many development opportunities: you can gain and share knowledge through training courses, TechTalks, events and our own Fox Academy.
• A laptop and business phone. Do you use your own phone? Then you will receive an allowance of up to € 25.
• An allowance for your internet at home of up to €40 and a working from home allowance.
• A performance bonus and profit sharing because we value your effort.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.