Onsite Desktop Support Engineer with Dutch Language

Natobotics; Den Haag; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading IT services company in Zuid-Holland is looking for an Onsite Desktop Support Engineer. The successful candidate will provide comprehensive technical support for hardware, software, and network issues on-site. This role requires extensive experience in Windows environments and strong interpersonal skills to assist clients effectively. You will play a key role in maintaining the organization's desktop infrastructure with excellent time management and communication abilities.

Qualifications

• Minimum 3 to 5 years of experience in technical support, preferably onsite.
• Excellent time management and organizational skills.
• Ability to work independently and solve problems effectively.

Responsibilities

• Provide technical support to clients on site, resolving hardware, software, and network issues.
• Collaborate with Technology team to ensure efficient operation of the desktop environment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.

Skills

Experience with Microsoft desktop operating system

Strong interpersonal skills

Communication and analytical skills

Proactive support in EUC

Education

Bachelor's degree in Computer Science or Information Technology

Certifications (CompTIA A+, Network+)

Tools

Microsoft Intune

SCCM

VMWare Horizon

Job description

Onsite Desktop Support Engineer with Dutch Language

Overview

Join to apply for the Onsite Desktop Support Engineer with Dutch Language role at Natobotics.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.


• Windows Client Administration.


• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.


• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.


• Identify, log and resolve technical problems with software applications or network systems.


• Identify potential changes and system improvements to present to technical teams for consideration and implementation.


• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.


• Where required, administer, and resolve issues with associated end-user workstation network software products.


• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.


• Basic experience in supporting networks devices and servers in business environment.


• Ensure that work is carried out within agreed service levels.


• Explain and document technical issues in a clear way to technical teams, business stakeholders.


• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.


• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills


• Strong capabilities in Windows 10 / Windows 11 support, migration and Deployment.


• If necessary, liaise with third party support and PC equipment vendors.


• Perform related duties consistent with the scope and intent of the position.


• Hands on Experience End to End Desktop/Laptop life cycle management.


• Experience and desire to work in a Global delivery environment.


• Communication and Analytical skills


• Provide technical support to clients on site, resolving hardware, software, and network issues.


• Install, configure, and maintain computer systems and related equipment.


• Diagnose and troubleshoot technical problems using analytical and problem solving skills.


• Train and educate clients on how to use new technologies and software.


• Document technical issues and solutions for future reference.


• Maintain a positive and professional attitude while interacting with clients.


• Stay up to date with the latest technology trends and advancements.

Technical Experience

The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on the following technologies:

• Microsoft Client OS (Win 10, 11)


• Active Directory and its services, DHCP, DNS


• Print and File share services


• Hardware Break-fix


• Patch Management

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).


• Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.


• Strong understanding of computer hardware, software, and networking concepts.


• Excellent communication and interpersonal skills to build rapport with clients.


• Ability to work independently and solve problems effectively.


• Excellent time management and organizational skills.


• Valid driver's license and willingness to travel to client sites (preferred).


• Experience with specific industry related technologies.


• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).


• Bilingual or multilingual skills (country specific local language skills preferred).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting