IT Support Intern

IT Solutions Worldwide BV; Rotterdam; Hybrid; EUR 13,000 - 18,000; Full time

Job summary

IT Solutions Worldwide BV is seeking an IT Support Intern to help maintain and troubleshoot hardware, software, and systems. You will gain hands-on experience in a fast-paced, international tech-driven environment and support remote teams across locations.

Ideal candidates are students or recent graduates in IT/CS, fluent in Dutch and English, with a proactive, problem-solving mindset and a willingness to learn new tools.

Qualifications

• Student or recent graduate in IT, CS, or a related technical field.
• Eager to learn and improve hands-on IT support skills.
• Familiar with Microsoft Office, Windows OS, and basic networking.
• Fluent in Dutch and English.
• Proactive, patient, and great at solving problems.
• Willing to learn new tools and adapt quickly.
• Open to working in a diverse and collaborative team.

Responsibilities

• Handle day-to-day IT support tickets and technical queries.
• Set up, configure, and maintain hardware and software.
• Support employee onboarding (email setups, system logins, etc.).
• Troubleshoot common issues in Windows, Office 365, VPN, and cloud tools.
• Assist with IT documentation and asset inventory.
• Collaborate with developers and external IT vendors when needed.

Skills

IT knowledge

Onboarding support

Microsoft Office

Windows OS

Basic networking

Dutch & English fluency

Problem solving

Team collaboration

Willingness to learn

Education

Student or recent graduate in IT/CS

Tools

Microsoft Office

Job description

Are you passionate about solving tech issues and helping people with digital tools?

Join us as an IT Support Intern, where you'll support our team by helping maintain and troubleshoot the company's hardware, software, and systems. You'll gain practical experience in a fast-paced, international tech-driven environment and learn how real IT support operates inside a growing company

01 About the Role

Are you passionate about solving tech issues and helping people with digital tools?

Join us as an IT Support Intern, where you'll support our team by helping maintain and

troubleshoot the company's hardware, software, and systems. You'll gain practical experience

in a fast-paced, international tech-driven environment and learn how real IT support operates

inside a growing company

What You'll Do

• 01 How to handle day-to-day IT support tickets and technical queries
• 02 How to set up, configure, and maintain hardware and software
• 03 How to support employee onboarding (email setups, system logins, etc.)
• 04 How to troubleshoot common issues in Windows, Office 365, VPN, and cloud tools
• 05 How to assist with IT documentation and asset inventory
• 06 How to work within an IT ticketing system and escalation complex issues
• 07 How to support remote teams with IT problems across locations
• 08 How to apply best practices in data security and backup
• 09 How to communicate with non-technical users in a professional and helpful way
• 10 How to collaborate with developers and external IT vendors when needed

02 What You'll Do

• 01 How to handle day-to-day IT support tickets and technical queries
• 02 How to set up, configure, and maintain hardware and software
• 03 How to support employee onboarding (email setups, system logins, etc.)
• 04 How to troubleshoot common issues in Windows, Office 365, VPN, and cloud tools
• 05 How to assist with IT documentation and asset inventory
• 06 How to work within an IT ticketing system and escalation complex issues
• 07 How to support remote teams with IT problems across locations
• 08 How to apply best practices in data security and backup
• 09 How to communicate with non-technical users in a professional and helpful way
• 10 How to collaborate with developers and external IT vendors when needed

What You'll Bring

• A student or recent graduate in IT, Computer Science, or a related technical field
• Eager to learn and improve hands‑on technical support skills
• Familiar with Microsoft Office, Windows OS, and basic networking
• Fluent in Dutch and English
• Proactive, patient, and great at solving problems
• Willing to learn new tools and adapt quickly
• Open to working in a diverse and collaborative team

03 What You'll Bring

• A student or recent graduate in IT, Computer Science, or a related technical field
• Eager to learn and improve hands‑on technical support skills
• Familiar with Microsoft Office, Windows OS, and basic networking
• Fluent in Dutch and English
• Proactive, patient, and great at solving problems
• Willing to learn new tools and adapt quickly
• Open to working in a diverse and collaborative team

Nice to Have

• Experience with basic network troubleshooting (Wi‑Fi, routers, DNS, or TCP/IP basics)
• Familiarity with remote desktop tools or IT ticketing systems (e.g., Jira, Zendesk, or similar)
• Basic understanding of cloud platforms (like Microsoft Azure or Google Workspace administration)
• Prior experience or personal projects involving hardware assembly, PC maintenance, or OS installations
• Familiarity with basic scripting or automation tools (like PowerShell or Bash) to streamline repetitive IT tasks

04 Nice to Have

• Experience with basic network troubleshooting (Wi‑Fi, routers, DNS, or TCP/IP basics)
• Familiarity with remote desktop tools or IT ticketing systems (e.g., Jira, Zendesk, or similar)
• Basic understanding of cloud platforms (like Microsoft Azure or Google Workspace administration)
• Prior experience or personal projects involving hardware assembly, PC maintenance, or OS installations
• Familiarity with basic scripting or automation tools (like PowerShell or Bash) to streamline repetitive IT tasks

Why IT Solutions Worldwide

Remote-First

Full flexibility - work from wherever you do your best thinking.

Cert Budget

Yearly budget to spend on courses, conferences, and certifications.

Job Stability

15 years in operation, zero layoffs, 200+ enterprise clients.

Competitive Pay

Market-leading base + performance bonus for the right candidate.

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