IT Resident Engineer

Excis Compliance; Amsterdam; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Excis Compliance is seeking an onsite IT Resident Engineer L2 in Amsterdam to deliver local and remote desktop support, troubleshoot hardware, software, and applications, and ensure timely resolutions.

You’ll work closely with end-users and IT teams, maintain ticket updates, and document root causes while meeting SLAs. Strong Windows 7/10, Office 365, AD/GPO, and mobile device management skills are essential.

Qualifications

• Solid technical skills with strong Windows 7/10 and Office 365 experience.
• Proficiency in Active Directory and GPOs.
• Hands-on PC hardware troubleshooting and repair.
• Experience with enterprise antivirus solutions and helpdesk ticketing systems.
• Experience with mobile device management.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication and customer service skills.
• Able to multitask, prioritize, and meet SLAs.

Responsibilities

• Provide day-to-day local and remote desktop support.
• Resolve hardware, software, and application issues; document in ticketing system.
• Own customer issues; ensure rapid resolution.
• Perform fault analysis for OS and platforms.
• Troubleshoot a suite of approved applications.
• Collaborate with vendors on AV issues.
• Keep users updated on status and resolution.
• Maintain meticulous ticket updates for all incidents.
• Install, upgrade, support, and troubleshoot software/hardware (Windows 7/10, Office 365, Cisco Jabber, printers).
• Provide support for Mac users.
• Perform preventative maintenance and repairs.
• Use diagnostic tools to identify root causes.
• Manage and support mobile devices.
• Thrive in a project-based team environment.

Skills

Windows 7/10 proficiency

Office 365 proficiency

Active Directory & GPOs

PC hardware troubleshooting

Enterprise antivirus solutions

Helpdesk ticketing systems

Mobile device management

Customer service & communication

Multitasking & SLA adherence

Tools

Ticketing system

Remote support tools

Job description

WE’RE HIRING FOR AN ONSITE IT RESIDENT ENGINEER L2 in AMSTERDAM!

The L2 Resident Engineer provides on-site and remote technical support for desktop environments, focusing on break-fix solutions, fault diagnosis, and resolution. This is the role for someone with a strong understanding of Windows operating systems, hardware troubleshooting, and application support, along with excellent customer service and communication skills. The Resident Engineer will work closely with end-users and IT support teams to ensure efficient and effective resolution of technical issues, contributing to a stable and productive computing environment. We want you to be a part of making that happen!

What You'll Do:

• Provide top-notch, day-to-day local and remote desktop support.
• Dive into resolving technical challenges with hardware, software, and applications, documenting everything in our ticketing system.
• Take ownership of customer issues, ensuring they're resolved quickly and efficiently.
• Provide expert fault analysis for operating systems and platforms.
• Apply your skills to provide fault resolution across our suite of approved applications.
• Collaborate with vendors to tackle even the trickiest AV issues.
• Keep our users in the loop with timely updates on issue status and resolution.
• Maintain meticulous ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot a variety of software and hardware (Windows 7/10, Microsoft Office 365, Cisco Jabber, Printers, etc.).
• Provide support for Mac users.
• Perform preventative maintenance and repairs.
• Use diagnostic tools to get to the root of network and hardware/software problems.
• Manage and support mobile devices.
• Be adaptable and thrive in a project-based environment where teamwork is key.
• Handle other duties as assigned!

Requirements

What You'll Need:

• Solid technical skills:
• Deep understanding of Windows 7/10 and Microsoft Office 365.
• Proficiency in Active Directory and GPOs.
• Hands-on experience with PC hardware troubleshooting and repair.
• Experience with enterprise anti-virus solutions and helpdesk ticketing systems.
• Experience with Mobile device management.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Proven ability to multitask, prioritize, and meet SLAs.
• Exceptional communication, relationship-building, and customer service skills.
• A willingness to learn and adapt in a fast-paced environment.