Desktop EUC L1

Iron Systems, Inc; Hilversum; On-site; EUR 32,000 - 46,000; Full time

Job summary

Iron Systems, Inc. seeks an IT support specialist to manage desktop devices, software, and connectivity for the organization. You will handle incidents, IMAC, and desk-side support for laptops and desktops, ensuring standard images and software across devices.

The role requires knowledge of Windows 7, Active Directory, ServiceNow, and ITIL processes, with experience in macOS and mobile device support. A technical degree is preferred.

Qualifications

• Knowledge and experience on Windows 7 OS.
• Experience with AD and smart hands and feet support.
• Experience supporting MAC devices and tablets.
• Experience with ServiceNow or similar service management tool.
• Strong MS Office and Outlook skills.
• Understanding of Lync, VPN, and mobile device support.
• Familiarity with ITIL incident, change, problem, service request processes and stock management.
• Associate degree or equivalent; Bachelor's preferred.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Provide desk-side and IMAC support.
• Maintain desktop images and OS/software across devices.
• Monitor security profiles and anti-virus on Desktop Devices.
• VIP desk-side support when required and be site contact for IT issues.

Skills

Windows 7

Active Directory

MAC support

ServiceNow

EUC tools

Remote support

MS Office

Outlook

Lync

VPN

Mobile device support

ITIL processes

Stock management

Education

Associate degree

Bachelor's degree preferred

Tools

ServiceNow

Job description

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.