Information Technology Help Desk Coordinator

EMEA Recruitment; Lelystad; On-site; EUR 32,000 - 48,000; Full time

Job summary

A well-established manufacturing company in the Netherlands is looking for an IT Help Desk Coordinator to ensure systems run smoothly and address IT queries. The ideal candidate will have 3-5 years of IT support experience, showcasing a proactive attitude and people skills. This role involves handling IT issues, onboarding new employees, and improving IT processes. The company promotes a collaborative environment where the IT professional can take ownership of their work.

Qualifications

• 3-5 years’ experience in a similar role (IT Support, service desk).
• Proactive and people first approach.
• Experience with Office; knowledge of TOPdesk is a plus.

Responsibilities

• Handle IT issues reported through TOPdesk.
• Maintain a clear overview of ongoing IT issues.
• Onboard new employees with IT equipment.
• Work on process improvements in IT.

Skills

IT Support Experience

Proactive Approach

People Skills

Tools

TOPdesk

Microsoft Office

Job description

EMEA Recruitment is proud to work with a well-established manufacturing company in its search for an IT Help Desk Coordinator to ensure systems are running smoothly and proactively attend to IT based questions.

This dynamic, rapidly expanding, and unique business offers an IT professional the opportunity to take ownership, develop, and work independently, while collaborating closely with the business.

This role will suit an outgoing, proactive, and self-driven candidate with strong social skills and a technical mindset.

The main duties of the IT Help Desk Coordinator:

• Handle IT issues shared through by TOPdesk.
• Establish and sustain a clear overview of all ongoing issues, escalating issues and monitoring their progress to be completed in a set time frame.
• Onboard new employees by providing them with the necessary IT equipment.
• Work on process improvements in IT.

The skills, experience, and qualifications required for the IT Help Desk Coordinator:

• 3-5 years’ experience in a similar role (IT Support, service desk)
• Proactive and people first approach.
• Experience with Office, experience with TOPdesk is advantageous.

If you are interested in applying for this IT Help Desk Coordinator role, please register your interest using the link below. Alternatively, please call Megan in our Amsterdam office on [phone]

Due to the high volume of applications we receive, we’re only able to contact those selected for the next stage of the process. If you haven’t heard from us within five working days, unfortunately your application has not been successful. Please continue to explore future opportunities at www.emearecruitment.com

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.