Hybrid Technical Support Specialist

Academic Key; Almere; Hybrid; EUR 33,000 - 56,000; Full time

Job summary

Info Technology Supply Ltd in Almere is seeking a Technical Support Consultant to deliver high-level technical support and implement solutions for customers in the BeNe region. The role combines office-based tasks with remote work from home, within a permanent contract and a hybrid setup.

You will work with PaperCut, Umango, DocSlide and other software offerings, providing training and guidance to colleagues and customers across Europe.

Qualifications

• Excellent Dutch language skills; good English.
• Strong communication skills and ability to buildrelationships with customers.
• Experience with print management or scanning solutions is a plus.
• Experience with Windows Server and client platforms, AD, Entra ID and SQL Server.
• Knowledge of networking (TCP/IP, DNS, DHCP) for troubleshooting.
• Proactive attitude and ability to learn new technologies quickly.
• Able to work independently or in a team.

Responsibilities

• Provide technical support via helpdesk, phone, email, and remote sessions; onsite as needed.
• Install and configure software solutions like PaperCut MF and Hive, Umango, DocSlide.
• Analyze and resolve technical issues; test and reproduce customer problems in a virtual environment.

Skills

Dutch language

English language

Customer communication

Technical support

Tools

PaperCut

Hive

DocSlide

Windows Server

Active Directory

Entra ID

SQL Server

Job description

Info Technology Supply Ltd in Almere is seeking a Technical Support Consultant to deliver high-level technical support and implement solutions for customers in the BeNe region. The role combines office-based tasks with remote work from home, within a permanent contract and a hybrid setup.

You will work with PaperCut, Umango, DocSlide and other software offerings, providing training and guidance to colleagues and customers across Europe.