Hybrid Service Transformation Lead: AI-Driven Ops (MedTech)

Philips; Best; Hybrid; EUR 78,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Short-term incentive

Paid time off

Health benefits

Learning & development

Job summary

Philips is seeking a Service Program Manager IGT-S to drive transformative initiatives across service operations, connected medical devices, software-enabled workflows and AI-enabled transformation in a regulated healthcare environment.

You will shape programmes from concept to measurable impact, lead cross-functional teams, and partner with senior leadership to translate strategy into execution, prioritise initiatives, and improve service performance.

Qualifications

• 7+ years of experience in transformation, strategy execution, or management in cross‑functional environments.
• Ability to structure ambiguity into concrete actions, deliverables, and outcomes.
• Combination of strategic thinking and hands-on execution.
• Strong stakeholder management and influencing skills, including exposure to senior leadership.
• Strong business acumen, ownership, and learning agility.
• Thrives in environments with high complexity, evolving scope, and limited predefined structure.
• Ability to translate emerging technologies such as connectivity, remote capabilities, software, data or AI into scalable business solutions.

Responsibilities

• Lead transformation initiatives that directly impact business performance and strategic execution.
• Translate business challenges into actionable transformation roadmaps, measurable outcomes and sustainable operational improvements.
• Define success measures and ensure expected benefits are realized.
• Structure ambiguous business problems and develop practical, data-driven solutions.
• Work hands-on in analysis, stakeholder alignment, business case development and transformation execution.
• Drive decision-making by converting complex situations into clear options, trade-offs and recommendations.
• Adapt quickly to changing priorities and evolving context.
• Drive alignment across BUs, functions, and regions.
• Prepare and support decision making at senior level.
• Act as a trusted partner translating strategy into execution.
• Coordinate initiatives across service, software, connectivity, data and operational teams.
• Provide transparency on progress, risks, and trade-offs.
• Help improve how strategic initiatives are prioritised, governed and translated into operational impact.

Skills

Transformation

Strategy execution

Cross-functional collaboration

Stakeholder management

Senior leadership exposure

Ambiguity to action

Execution mindset

Business acumen

Learning agility

Complex problem solving

Job description

Philips is seeking a Service Program Manager IGT-S to drive transformative initiatives across service operations, connected medical devices, software-enabled workflows and AI-enabled transformation in a regulated healthcare environment.

You will shape programmes from concept to measurable impact, lead cross-functional teams, and partner with senior leadership to translate strategy into execution, prioritise initiatives, and improve service performance.