Hybrid IT Support Engineer — 1st/2nd Line (Remote/Onsite)

Total Solutions; Randstad; Hybrid; EUR 31,000 - 33,000; Full time

Job summary

Total Solutions in Amsterdam seeks an experienced IT Support Engineer to provide onsite and remote 1st and 2nd line support, optimizing the working ICT environment. This project-based contract runs until year-end with a possible extension, offering €2,800–€3,000 gross per month for 40 hours.

You will handle tickets, support laptops and mobile devices in a hybrid setting, manage user accounts, and contribute to IT infrastructure and security efforts.

Qualifications

• At least 3 years' experience in all-round IT support.
• Experience in international IT environments.
• Understanding of IT infrastructure and security architectures.
• Expertise in Microsoft client-server OS and applications.
• Excellent interpersonal and communication skills.
• Fluency in English; preferably Dutch.
• Planning, project coordination and problem-solving skills.

Responsibilities

• Manage incoming tickets 1st line and 2nd line.
• Provide on-site and remote 1st/2nd line support for laptops and mobile devices in a hybrid setting.
• Own customer issues from ICT Service Desk to resolution.
• Install, troubleshoot and maintain laptops, monitors and accessories in the office.
• Perform user administration: add, remove and configure users in directory services.

Skills

First line support

Second line support

Ticket management

Microsoft Windows

Customer service

English fluent

Dutch preferred

Tools

Active Directory

Remote Desktop

Mobile device management

Job description

Total Solutions in Amsterdam seeks an experienced IT Support Engineer to provide onsite and remote 1st and 2nd line support, optimizing the working ICT environment. This project-based contract runs until year-end with a possible extension, offering €2,800–€3,000 gross per month for 40 hours.

You will handle tickets, support laptops and mobile devices in a hybrid setting, manage user accounts, and contribute to IT infrastructure and security efforts.