Hybrid Installed-Base Account Manager

IFS; 's-Hertogenbosch; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

IFS is seeking an Installed Base Account Manager to manage and grow relationships with existing customers, ensuring maximum value from our software solutions. You will act as a trusted advisor, driving retention, adoption, and incremental revenue through renewals, upsell, and cross-sell opportunities.

You will own the account plans, build strong relationships with key decision‑makers, and collaborate with cross‑functional teams to align solutions with customer outcomes and maximize ROI.

Qualifications

• Proven experience in account management, customer success, or sales roles managing existing accounts.
• Understanding of enterprise software or technology solutions, with a willingness to learn product capabilities in depth.

Responsibilities

• Own a portfolio of existing customer accounts and achieve or exceed revenue and retention targets.
• Drive customer renewals and identify opportunities for upsell and cross-sell of products and services.
• Develop and execute account plans to maximize customer satisfaction and account growth.
• Build and maintain relationships with key decision-makers and stakeholders across all levels of the customer organisation.
• Understand customers’ business objectives and industry trends to deliver tailored solutions and measurable value.
• Maintain forecasting and pipeline data in the CRM system.
• Conduct regular business reviews and adoption sessions to ensure customer satisfaction and solution utilization.
• Collaborate with Senior Execs, Presales, Customer Success, Professional Services, and Solution Consulting to support growth strategies.

Skills

Account management

Customer success

Sales leadership

Stakeholder management

Forecasting

CRM

Cross-functional collaboration

Tools

CRM

Job description

IFS is seeking an Installed Base Account Manager to manage and grow relationships with existing customers, ensuring maximum value from our software solutions. You will act as a trusted advisor, driving retention, adoption, and incremental revenue through renewals, upsell, and cross-sell opportunities.

You will own the account plans, build strong relationships with key decision‑makers, and collaborate with cross‑functional teams to align solutions with customer outcomes and maximize ROI.