Hybrid CX Specialist Nordics/UK

Medtronic plc; Heerlen; Hybrid; EUR 44,000 - 66,000; Full time

Benefits offered by this job

Incentive plan (MIP)

Hybrid work environment

Competitive benefits package

Job summary

Medtronic plc is seeking an Associate Customer Experience Specialist to strengthen relationships with customers, Sales and Operating Units across the Nordics and/or UK/I markets. You will coordinate inquiries via phone, email and digital channels and drive end-to-end issue resolution in a multinational, hybrid work setting at Heerlen.

You will work with SAP, CIC and Offer-to-Cash processes to coordinate complex inquiries and ensure reliable follow-through, while sharing knowledge to enable

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Care, Customer Experience, Operations or another customer-facing environment.
• Strong communication and interpersonal skills, including active listening and relationship-building.

Responsibilities

• Build and maintain trusted relationships with assigned customers, Sales and Operating Unit stakeholders through regular, proactive and professional communication.
• Manage and coordinate customer and Sales inquiries across email, phone and digital channels, ensuring timely, high-quality responses.
• Act as an orchestration and escalation point for complex customer matters, service incidents, orders and deviations, coordinating across functions to ensure prioritization and resolution.
• Support end-to-end incident management, including complaint intake, cross-functional coordination, root-cause follow-up and preventive actions.
• Use customer feedback and operational insights to identify recurring themes and opportunities to improve customer experience.
• Proactively monitor customer-impacting topics, including disputes, open orders, invoicing, returns and carrier performance.

Skills

Fluent in Finnish

Fluent in English

Excellent communication

Customer relationship mindset

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree or equivalent professional experience

Tools

SAP

Customer Interaction Center (CIC)

Job description

Medtronic plc is seeking an Associate Customer Experience Specialist to strengthen relationships with customers, Sales and Operating Units across the Nordics and/or UK/I markets. You will coordinate inquiries via phone, email and digital channels and drive end-to-end issue resolution in a multinational, hybrid work setting at Heerlen.

You will work with SAP, CIC and Offer-to-Cash processes to coordinate complex inquiries and ensure reliable follow-through, while sharing knowledge to enable