EMEA Service & Repair CX Leader (NPS/VoC)

Medtronic plc; Netherlands; Hybrid; EUR 77,000 - 115,000; Full time

Benefits offered by this job

Incentive plan

Flexible work arrangement

Job summary

Medtronic plc is seeking a Principal Customer Experience Specialist for the Service & Repair EMEA team. The role focuses on driving customer experience improvements across multiple markets, leveraging feedback, journey insights, and performance data to optimise service delivery and digital transformation initiatives.

You will lead cross-functional efforts, measure impact with dashboards and executive reports, and promote a customer-centric culture across the region.

Qualifications

• Bachelor's or advanced degree required.
• Experience leading CX, NPS, VoC, or journey-improvement programs across teams or markets.
• Strong data analysis skills to translate insights into action.

Responsibilities

• Lead CX improvements for the EMEA region within Service & Repair.
• Own NPS/VoC programs and track impact with dashboards and reports.
• Analyse customer feedback and journey data to identify root causes and opportunities.
• Coordinate cross-functional initiatives with clear ownership and governance.
• Communicate impact to executives and stakeholders with concise presentations.

Skills

Fluent English

CX Improvement

NPS/VoC programs

Data analysis

Cross-functional collaboration

Project management

Education

Bachelor's or advanced degree

Job description

Medtronic plc is seeking a Principal Customer Experience Specialist for the Service & Repair EMEA team. The role focuses on driving customer experience improvements across multiple markets, leveraging feedback, journey insights, and performance data to optimise service delivery and digital transformation initiatives.

You will lead cross-functional efforts, measure impact with dashboards and executive reports, and promote a customer-centric culture across the region.