OTC Operations Leader — Customer Care Excellence

Medtronic plc; Netherlands; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary & benefits package

Job summary

Medtronic is seeking a full-time Customer Care Operations Expert to support Offer-to-Cash across Western Europe. You will collaborate with sales, finance, transport and quality to ensure accurate execution, strong customer experience, and compliant documentation.

The role emphasizes process improvement, Lean Sigma initiatives, and building stable, digital-enabled operations. A bachelor degree, strong English, and experience in customer service or order operations are required; Nordic language is

Qualifications

• Bachelor degree required.
• Excellent verbal and written English communication.
• Nordic language a strong advantage.
• Experience in customer service, order operations, or sales support.
• Strong ownership and problem-solving skills.
• Continuous improvement mindset.
• Proficiency with Microsoft Office, ERP, SAP.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Serve as single point of contact for OTC process execution with partners.
• Own the complete order cycle from request to delivery.
• Manage inquiries with a first-time-right mindset to reduce rework.
• Coordinate across functions to resolve issues and identify improvements.
• Build partnerships with customers and internal stakeholders across Western Europe.
• Ensure structured documentation and SOPs for standardization.
• Support continuous improvement and Lean Sigma initiatives.
• Maintain stability, quality and continuous improvement in all interactions.

Skills

English communication

Customer service

Order operations

Ownership mindset

Continuous improvement

Project management basics

Education

Bachelor degree

Tools

Microsoft Office

ERP

SAP

Job description

Medtronic is seeking a full-time Customer Care Operations Expert to support Offer-to-Cash across Western Europe. You will collaborate with sales, finance, transport and quality to ensure accurate execution, strong customer experience, and compliant documentation.

The role emphasizes process improvement, Lean Sigma initiatives, and building stable, digital-enabled operations. A bachelor degree, strong English, and experience in customer service or order operations are required; Nordic language is