Hybrid Customer Service Team Lead

Medtronic; Heerlen; Hybrid; EUR 54,000 - 80,000; Full time

Job summary

Medtronic in Heerlen, Netherlands, is seeking a Customer Service Supervisor to lead a team of professionals and deliver high-quality customer service. After full-time training at the Heerlen office, the role offers a hybrid working model with 2–4 office days per week depending on location.

The ideal candidate will manage daily operations, coach staff, and collaborate with stakeholders to resolve issues and drive continuous improvement.

Qualifications

• Understanding of basic management approaches (scheduling, coaching, processes)
• Professional fluency in English and Dutch; French desirable
• Broad knowledge of technical/operational practices in customer service
• Experience with SAP is an advantage
• Education/experience aligns with supervisory role requirements

Responsibilities

• Lead a team of Customer Service professionals with coaching and performance management
• Plan daily work and resource allocation to maintain productivity and service quality
• Support recruitment, onboarding and performance development of team members
• Provide day-to-day operational guidance aligned with processes and procedures
• Build relationships with internal/external customers and resolve inquiries
• Communicate updates and align priorities with the team
• Identify process improvements and contribute to continuous improvement
• Monitor performance and allocate resources to meet objectives

Skills

Management basics

Bilingual English & Dutch

Customer service knowledge

SAP experience

Education

GED with 5+ years experience

Associate’s degree with 3 years experience

Bachelor’s degree

Tools

SAP

Job description

Medtronic in Heerlen, Netherlands, is seeking a Customer Service Supervisor to lead a team of professionals and deliver high-quality customer service. After full-time training at the Heerlen office, the role offers a hybrid working model with 2–4 office days per week depending on location.

The ideal candidate will manage daily operations, coach staff, and collaborate with stakeholders to resolve issues and drive continuous improvement.