OTC Operations Lead: Customer Care & Process Quality

Medtronic; Heerlen; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Medtronic is seeking a dedicated Customer Care Operations Expert in Heerlen, Netherlands. This full-time role involves managing the Offer-to-Cash process, enhancing customer experience, and ensuring high-quality service delivery.

The candidate should have a Bachelor’s degree, excel in problem-solving, and be proficient in English, with additional Nordic language skills as a plus. This position offers a hybrid working model after initial training at the office.

Qualifications

• Excellent verbal and written communication skills in English; proficiency in a Nordic language is an advantage.
• Experience in customer service, order operations, or sales support.
• Ability to prioritize and stay organized in a fast-paced environment.

Responsibilities

• Serve as the single point of contact for process execution.
• Own the complete order cycle from request to delivery.
• Build and maintain partnerships with customers and internal stakeholders.

Skills

Customer service

Problem-solving

Microsoft Office

Communication in English

Continuous improvement mindset

Education

Bachelor degree

Tools

ERP

SAP

Job description

Medtronic is seeking a dedicated Customer Care Operations Expert in Heerlen, Netherlands. This full-time role involves managing the Offer-to-Cash process, enhancing customer experience, and ensuring high-quality service delivery.

The candidate should have a Bachelor’s degree, excel in problem-solving, and be proficient in English, with additional Nordic language skills as a plus. This position offers a hybrid working model after initial training at the office.