Customer Service Supervisor

Medtronic; Heerlen; Hybrid; EUR 54,000 - 80,000; Full time

Job summary

Medtronic in Heerlen, Netherlands, is seeking a Customer Service Supervisor to lead a team of professionals and deliver high-quality customer service. After full-time training at the Heerlen office, the role offers a hybrid working model with 2–4 office days per week depending on location.

The ideal candidate will manage daily operations, coach staff, and collaborate with stakeholders to resolve issues and drive continuous improvement.

Qualifications

• Understanding of basic management approaches (scheduling, coaching, processes)
• Professional fluency in English and Dutch; French desirable
• Broad knowledge of technical/operational practices in customer service
• Experience with SAP is an advantage
• Education/experience aligns with supervisory role requirements

Responsibilities

• Lead a team of Customer Service professionals with coaching and performance management
• Plan daily work and resource allocation to maintain productivity and service quality
• Support recruitment, onboarding and performance development of team members
• Provide day-to-day operational guidance aligned with processes and procedures
• Build relationships with internal/external customers and resolve inquiries
• Communicate updates and align priorities with the team
• Identify process improvements and contribute to continuous improvement
• Monitor performance and allocate resources to meet objectives

Skills

Management basics

Bilingual English & Dutch

Customer service knowledge

SAP experience

Education

GED with 5+ years experience

Associate’s degree with 3 years experience

Bachelor’s degree

Tools

SAP

Job description

Flexible Work Arrangement

Heerlen, Limburg, Netherlands

Full time

R75999

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Would you like to work for a rapidly growing international healthcare company? Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. This is a great opportunity to join Medtronic and lead a dedicated Customer Service team, supporting our people and ensuring we continue to deliver a high-quality experience to our customers.

As a Customer Service Supervisor, you will lead a team of Customer Service professionals, providing day-to-day direction, coaching and support to ensure effective, timely and accurate customer service. You will be responsible for team performance, productivity and development, while working closely with internal and external stakeholders to resolve operational issues and identify opportunities for continuous improvement.

We are looking for candidates who live within close proximity to our Medtronic office in Heerlen, the Netherlands. Following your full-time training period at the office, you will have the opportunity to work in a hybrid model. Depending on the country in which you live, office-based work will vary between 2 and 4 days per week, with the remaining days working from your home office.

As of 1 July 2022, the Dutch government requires cross-border employees to be physically present in the office for at least 80% of their working hours. Please note that relocation support is not provided for this position.

Responsibilities may include the following and other duties may be assigned:

• Manage and develop a team of Customer Service professionals, providing coaching, regular 1:1s, performance feedback and support for career development
• Plan, prioritise and allocate daily work to ensure an effective workflow, appropriate resource allocation and high levels of team productivity and service quality
• Support recruitment, onboarding, performance management, development, promotion and reward and recognition activities for team members
• Provide day-to-day operational and technical guidance, ensuring customer service activities are delivered in line with established processes and procedures
• Build effective relationships with internal and external customers and stakeholders, supporting the resolution of customer enquiries, service issues and operational challenges
• Communicate business and operational updates clearly, ensuring the team is informed and aligned with priorities and objectives
• Identify opportunities to improve customer service processes and systems, recommending practical solutions and contributing to continuous improvement initiatives
• Support the achievement of team objectives by monitoring performance, addressing operational challenges and making effective decisions around priorities and resources

Required Knowledge and Experience:

• Understanding of basic management approaches (work scheduling, prioritizing, coaching, process execution)
• Professional-level fluency in English and Dutch is required; French language skills are desirable
• Broad job knowledge of technical or operational practices within customer service.
• Prior experience with SAP will be considered an advantage
• Education and experience: High school/General Education Diploma (GED) with 5 years of experience, Associate’s degree with 3 years of experience, Baccalaureate degree, minimum 1 year of Customer Service Supervisory experience, or 3 years of Customer Service experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 53,600.00 EUR - 80,400.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .