Hybrid Customer Care Specialist—Ops & Process

Medtronic

Heerlen

Hybrid

EUR 56,000 - 85,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Medtronic is seeking a Customer Care Specialist to join our internal Service & Repair Customer Care team in a hybrid Meerbusch location. You will handle complex customer inquiries, drive operational excellence, and support projects and system improvements while maintaining strong day-to-day customer interactions.

Qualified candidates have German and English fluency, 2–4+ years in customer service or operations, and experience with ERP/CRM tools.

Qualifications

Fluent in German and English (spoken and written).
Experience in customer service, operations, or service support.
Ability to analyze operational data and derive improvements.

Responsibilities

Act as subject matter expert for complex customer inquiries, processes and escalations.
Process orders, quotations, deliveries, and follow-up activities with high quality and process accuracy.
Collaborate with internal stakeholders to resolve cross-functional customer and operational issues.
Identify opportunities to simplify workflows and implement sustainable solutions.
Support projects, system implementations, and UAT activities while staying connected to daily customer care tasks.
Ensure compliance with company policies and quality standards.
Analyze performance data to identify optimization opportunities and assist with knowledge transfer.