Hybrid Customer Care Pro for MedTech

Medtronic plc; Heerlen; Hybrid; EUR 36,000 - 54,000; Full time

Job summary

Medtronic plc in Heerlen, Netherlands, is seeking a Customer Care Representative to join a new in-house Service & Repair Customer Care organization. The role offers a hybrid work arrangement and minimal travel, supporting healthcare providers by ensuring timely repair and return of medical devices to service.

The candidate will be the trusted partner for customers, handling service requests, coordinating with engineers and logistics, and upholding quality in a regulated MedTech environment.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment.
• Proficiency in Dutch and English written and verbal.
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working within established processes and procedures in an operational environment.
• Experience using ERP/CRM systems such as SAP or Salesforce.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day.

Skills

Dutch

English

MS Office

Multitasking

Attention to detail

Education

High School Diploma

Tools

SAP

Salesforce

Job description

Medtronic plc in Heerlen, Netherlands, is seeking a Customer Care Representative to join a new in-house Service & Repair Customer Care organization. The role offers a hybrid work arrangement and minimal travel, supporting healthcare providers by ensuring timely repair and return of medical devices to service.

The candidate will be the trusted partner for customers, handling service requests, coordinating with engineers and logistics, and upholding quality in a regulated MedTech environment.