Hybrid Customer Care Specialist – MedTech (EN/ES/FR)

Medtronic plc; Heerlen; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Medtronic plc in Heerlen is seeking Customer Care Representatives to build a new in-house Service & Repair Customer Care organization. You will ensure rapid repair, maintenance, and return-to-service for medical devices, supporting healthcare providers and patient care in a hybrid work setup.

Ideal candidates bring 2+ years in customer service, strong English and Spanish, and proficiency in French and English.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment.
• Proficiency in English and Spanish, both written and verbal.
• Experience managing multiple priorities with high accuracy and attention to detail.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Proficiency in French and English (mandatory).
• Experience with established processes in an operational environment.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and internal stakeholders to resolve issues.
• Handle customer escalations and complaints, ensuring timely resolution and follow-up.
• Support quality and regulatory compliance in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities.

Skills

Customer service

English

Spanish

French

Multi-tasking

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Excel

Outlook

ERP/Salesforce

Job description

Medtronic plc in Heerlen is seeking Customer Care Representatives to build a new in-house Service & Repair Customer Care organization. You will ensure rapid repair, maintenance, and return-to-service for medical devices, supporting healthcare providers and patient care in a hybrid work setup.

Ideal candidates bring 2+ years in customer service, strong English and Spanish, and proficiency in French and English.