Customer Care Representative – Service & Repair - Dutch and English Speaker

Medtronic; Heerlen; Hybrid; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic, based in the Netherlands, seeks a Customer Care Representative to support the service and repair lifecycle for medical devices. The role blends office and remote work in a hybrid setup in Heerlen, requiring strong Dutch and English communication and a customer‑first mindset.

You will coordinate service requests, quotes, orders, and follow‑ups, collaborating with engineers, logistics, and other teams. Prior experience in regulated environments and ERP/CRM familiarity are preferred.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support, or a related environment.
• Professional proficiency in Dutch and English written and verbal.
• Experience managing multiple priorities with high accuracy and attention to detail.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow‑ups to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve issues.
• Handle customer escalations, including product and service‑related complaints, ensuring timely resolution.
• Support quality and compliance in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities to improve tools and processes.

Skills

Dutch language

English language

Customer service

MS Excel

MS Word

Outlook

Education

High School Diploma

Tools

SAP

Salesforce

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in‑house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast‑moving environment. This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer‑first mindset, curiosity, ownership, and a willingness to learn and grow. This position is based in Heerlen and follows a hybrid work arrangement, with a combination of office‑based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow‑up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service‑related complaints, ensuring timely resolution and appropriate follow‑up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
• Professional proficiency in Dutch and English written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience working within established processes and procedures in an operational environment

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Experience managing customer escalations or complex customer inquiries
• Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 35,680.00 EUR - 53,520.00 EUR | The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.
• This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

EEO / Diversity Statement

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.