Hybrid Cloud Delivery Leader

Dimension Data Solutions Limited (Kenya); Nederland; Presencial; EUR 90.000 - 135.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Client Delivery Manager - Hybrid Cloud to own end-to-end service delivery, client relationships, and P&L performance for a strategic engagement in the Netherlands. You will coordinate delivery across Data Center, Private Cloud and Public Cloud, balancing technical delivery with commercial outcomes.

Based in Eindhoven with on-site presence three days a week, you will lead delivery teams, enforce SLAs and KPIs, and drive improvements while managing budgets and escalations.

Formación

• Extensive experience in Client Delivery or Service Delivery leadership.
• Proven ability to manage large-scale Hybrid Cloud and infrastructure services.
• Strong understanding of Data Center, Private Cloud and Public Cloud operating models.
• Experience leading incidents, escalations and service recovery.
• Demonstrable P&L ownership with budgets and forecasts.
• Knowledge of ITIL-based service management and change control.

Responsabilidades

• Build and maintain trusted relationships with client stakeholders and act as the primary accountable liaison.
• Translate client priorities into delivery priorities and practical plans.
• Coordinate delivery across Data Center, Private Cloud, Public Cloud, Network and security.
• Establish governance, ownership and accountability across technology towers.
• Ensure SLAs, KPIs and contractual commitments are met.
• Manage service risks and major escalations to resolution.
• Drive continuous improvement, automation and efficiency while maintaining stability.
• Provide delivery and financial reporting to client and leadership.

Conocimientos

Client Delivery

Managed Services

Service Delivery leadership

Hybrid Cloud

Data Center

Private Cloud

Public Cloud

P&L ownership

Contract management

ITIL

Herramientas

VMware

Kubernetes

OpenShift

Azure

Google Cloud

FinOps

Descripción del empleo

NTT DATA is seeking a Client Delivery Manager - Hybrid Cloud to own end-to-end service delivery, client relationships, and P&L performance for a strategic engagement in the Netherlands. You will coordinate delivery across Data Center, Private Cloud and Public Cloud, balancing technical delivery with commercial outcomes.

Based in Eindhoven with on-site presence three days a week, you will lead delivery teams, enforce SLAs and KPIs, and drive improvements while managing budgets and escalations.