Hybrid Cloud Delivery Lead — Client & P&L

NTT DATA, Inc.; Amersfoort; On-site; EUR 90,000 - 150,000; Full time

Job summary

NTT DATA is seeking a Client Delivery Manager - Hybrid Cloud to take end-to-end responsibility for service delivery and commercial performance within a strategic client engagement in Eindhoven.

The role entails owning the client relationship, Hybrid Cloud service performance and P&L, coordinating delivery teams across Data Center, Private Cloud and Public Cloud, and ensuring governance and delivery excellence.

Qualifications

• Significant experience in Client Delivery, Managed Services or Service Delivery leadership.
• Experience managing large-scale Hybrid Cloud and infrastructure services across multiple technology towers.
• Solid understanding of Data Center, Private Cloud and Public Cloud operating models and technologies.
• Experience leading major incidents, escalations, service recovery and transformation while maintaining stable production services.
• Demonstrable P&L ownership, including revenue, costs, gross profit, margin, budgets and forecasts.
• Strong knowledge of contracts, scope management and change control.
• Excellent client, executive stakeholder and cross-functional leadership skills.
• Strong understanding of ITIL-based service management; relevant ITIL or program-management certification is advantageous.

Responsibilities

• Build and maintain trusted relationships with client stakeholders and act as a key point of accountability between the client and NTT DATA delivery teams.
• Translate client business and technology priorities into clear delivery priorities and manageable plans.
• Coordinate delivery across Data Center, Private Cloud, Public Cloud, Network, Security and related platform services.
• Establish clear governance, ownership, and accountability across technology towers and delivery locations.
• Ensure contractual commitments, SLAs, KPIs, and service expectations are achieved.
• Manage service risks and dependencies across the Hybrid Cloud landscape and take ownership of major escalations through resolution.
• Drive continuous service improvement, automation, standardization, and operational efficiency without compromising service stability.
• Own revenue, gross profit and margin performance for the assigned scope, including budgets, forecasts and cost-to-serve.
• Manage the financial impact of staffing, subcontractors, third-party services, infrastructure, and cloud consumption.
• Protect contractual scope, identify requirements requiring formal change control and work closely with Sales, Finance, Commercial and Delivery leadership.
• Provide clear delivery, commercial and business reporting to client and NTT DATA leadership.

Skills

Client Delivery

Managed Services

Service Delivery leadership

Hybrid Cloud

P&L ownership

Contract management

ITIL fundamentals

Executive stakeholder leadership

Job description

NTT DATA is seeking a Client Delivery Manager - Hybrid Cloud to take end-to-end responsibility for service delivery and commercial performance within a strategic client engagement in Eindhoven.

The role entails owning the client relationship, Hybrid Cloud service performance and P&L, coordinating delivery teams across Data Center, Private Cloud and Public Cloud, and ensuring governance and delivery excellence.