Senior Client Delivery Leader - Managed Services

NTT Limited; Netherlands; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

On-site in Eindhoven

Career growth opportunities

Job summary

NTT DATA is seeking a Client Delivery Executive to lead end-to-end managed-services delivery for a strategic client in the Netherlands. You will own service performance, governance and P&L, coordinating delivery teams, client stakeholders and suppliers to meet commitments.

The role emphasizes senior leadership, proactive issue resolution and continuous improvement across multi-disciplinary teams in a matrix environment. On-site Eindhoven three days per week is required.

Qualifications

• Senior leadership experience in managed services or complex IT delivery.
• Proven track record managing senior client relationships and SLAs.
• Experience leading cross-functional teams and governance structures.
• Strong financial management including P&L, budgeting and forecasting.

Responsibilities

• Take end-to-end delivery accountability for managed-services contracts.
• Lead client governance, service reviews and escalation management.
• Coordinate delivery managers and cross-functional teams to meet client needs.
• Monitor service performance, SLAs and KPIs with regular reporting.
• Own the financials: revenue, costs, margin and forecasting.
• Drive service improvement and client value through proactive actions.

Skills

Senior leadership

Client relationship management

P&L ownership

Service governance

Budgeting & forecasting

Strong communication

Problem solving

Education

Bachelor's degree in IT or related field

ITIL certification

Tools

ServiceNow

CRM systems

Microsoft Office

Job description

NTT DATA is seeking a Client Delivery Executive to lead end-to-end managed-services delivery for a strategic client in the Netherlands. You will own service performance, governance and P&L, coordinating delivery teams, client stakeholders and suppliers to meet commitments.

The role emphasizes senior leadership, proactive issue resolution and continuous improvement across multi-disciplinary teams in a matrix environment. On-site Eindhoven three days per week is required.