Hub Operations & Safety Leader

Intelcom | Dragonfly; Waddinxveen; On-site; EUR 45,000 - 65,000; Full time

Job summary

Dragonfly stands for a different way of doing e-commerce delivery in Netherland. A new subsidiary leveraging decades of market leadership in Canada, Dragonfly is expanding its presence in the Netherlands with a fast-paced, agile environment focused on on-time deliveries to doorsteps across the country.

Join a team committed to efficiency, high standards of safety, and strong collaboration across departments to ensure seamless operations and exceptional customer experiences.

Responsibilities

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
• Enforce safe working methods and behaviors within the team.
• Conduct safety audits and operations checks.
• Ensure all operations comply with local, state, and federal regulations, as well as company policies.
• Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.
• Respond to emergencies as required.
• Operations Management
• Supervise day-to-day operations and provide feedback and ways to improve in OPS.
• Implement operational policies and procedures to improve efficiency.
• Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.
• Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).
• Plan and oversee onboarding activities for new employees to ensure a smooth transition.
• Monitor and maintain station facilities and equipment to ensure they are in good working condition.
• Ensure warehouse cleanliness and organization.
• Staff Management & Development
• Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.
• Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures.
• Mentor and support the team.
• Manage and coordinate station staff and schedules to ensure adequate coverage.
• Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.
• Customer & Stakeholder Relations
• Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.
• Work closely with other departments to ensure smooth operations and address any issues that arise.
• Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.
• Inventory & Asset Management
• Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.
• Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.
• Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.
• In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.
• Reporting & Data Management
• Maintain accurate logs (delivery, incident, inventory) and daily reports.
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).

Job description

Dragonfly stands for a different way of doing e-commerce delivery in Netherland. A new subsidiary leveraging decades of market leadership in Canada, Dragonfly is expanding its presence in the Netherlands with a fast-paced, agile environment focused on on-time deliveries to doorsteps across the country.

Join a team committed to efficiency, high standards of safety, and strong collaboration across departments to ensure seamless operations and exceptional customer experiences.