Hotel rooms operations - internship

Another Star; Leiden; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

Commuting travel costs covered (car or

Public transport)

Modern office in Leiden

Personal and professional development

Tech devices for success

Employee assistance program

Team/social events

CitizenM experience nights

Job summary

Another Star invites you to join our Netherlands Operations team in Leiden for a six-month internship. You will support running hotel operations from our Support Office and assist front desk and room operations activities across global properties.

The role is on-site, three days a week, with travel abroad within the EU as part of training. You’ll work with a dynamic global team, gain hands-on experience in hospitality operations, and contribute to guest satisfaction while developing practical

Qualifications

• Must be a university student for the entire duration of the internship.
• Six months minimum; preferably starting January 2027.
• Able to work independently and show initiative.
• Energetic, genuine, and passionate team player.

Responsibilities

• Assist in managing and executing daily hotel operations across a global level.
• Support implementation and integration of operational projects to improve efficiency.
• Analyze data from front desk and housekeeping to identify guest/employee experience improvements.
• Review and improve standard operating procedures.
• Perform on-site operational audits to monitor quality standards.
• Coordinate initiatives based on guest feedback to boost satisfaction.
• Provide administrative and data analysis support to evaluate project success and goals.

Skills

Independent work

Initiative

Empathy

Feedback skills

Fluent English

Collaboration

Problem solving

Education

University student

Job description

Description

Another Star is looking for an energetic, genuine and passionate citizen willing to join our Operations team in the Netherlands for an exciting internship opportunity.

Department: operations

Employment Type: Internship

Location: Netherlands, Leiden

Reporting To: manager hotel operations

Compensation: €750 / month

Another Star is looking for an energetic, genuine and passionate citizen willing to join our Operations team in the Netherlands for an exciting internship opportunity.

The selected candidate will support Another Star’s running operations at citizenM hotels by helping out in our Support Office on a range of topics across the front desk and room operations activities.

Are you energized by the idea of joining a global team who problem solves and finds smart solutions to support the seamless operations of hotels worldwide?

Key Responsibilities

• assist in managing and executing daily hotel operations related work on a global level
• support the implementation and integration of operational projects to improve efficiencyanalyze data from front desk and housekeeping operations to determine opportunities to enhance guest and employee experiences
• review and improve standard operating procedures
• perform on-site operational audits to monitor compliance with quality standards
• coordinate initiatives based on guest feedback to boost overall guest satisfaction
• stay informed on industry trends and best practices to optimize room operations
• provide administrative and data analysis support to evaluate project success and organizational goals

Qualifications / Skills

• available for six months or more, preferred starting date January 2027
• a student enrolled at a university during the entire duration of the internship
• able to work independently and show initiative
• smart thinker with a passionate attitude
• empathetic and real caring for people and a collaborative thinker
• strong at giving and receiving feedback
• fluent in English, spoken and written
• ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!

What's in it for you?

• citizenM experience nights for you
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Modern office in Leiden, 500m from the central station

What you will learn:

• operational Insight: gaining a fundamental understanding of daily rooms operations within a hospitality context
• strategic management & thinking
• problem-solving abilities: acquiring experience in addressing operational challenges and contributing to their resolution
• quality management: learning how to assess and maintain service quality standards
• project & change management skills
• hotel systems and software application knowledgedata analysis skills: developing the ability to analyze qualitative and quantitative data to assess performance and contribute to process improvements.
• communication: enhancing effective communication skills, both within the team as well as with other departments and external partners

Location and hours

• 3 days per week in the office or on-site (hotels)
• Monday to Friday, ideally 40 hours per week. Flexible schedule based on school schedule.
• Exciting on the job training, including travel abroad within the EU
• Must have the right to work in the country for which you are applying
• Start date = January or February 2027