Hotel rooms operations - internship

CitizenM; Leiden; Hybrid; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Experience nights at citizenM

Development programs

Tech devices

Commuting covered

Flexible holidays

Employee assistance program

Team events

Leiden office near central station

Job summary

citizenM Leiden is offering a hotel rooms operations internship within its global operations team. You will support daily room operations and front desk activities from our Leiden office, with a hybrid working pattern and a January 2027 start.

We seek a university student who is proactive, English fluent, and eager to learn. The role provides hands-on experience across operations, data analysis, SOP reviews, and guest satisfaction initiatives, with travel opportunities within the EU.

Qualifications

• Must be a university student for the full internship duration.
• Available for six months or more, starting January 2027.
• Fluent in English (spoken and written).
• Able to work independently and show initiative.
• Empathetic, collaborative, and able to give/receive feedback.
• Ambitious, motivated, and eager to learn.

Responsibilities

• Assist in daily hotel operations on a global level.
• Support implementation of operational projects to improve efficiency.
• Analyze data from front desk and housekeeping to identify opportunities.
• Review and improve standard operating procedures.
• Perform on-site operational audits for quality standards.
• Coordinate initiatives based on guest feedback to boost satisfaction.
• Stay informed on industry trends to optimize room operations.
• Provide admin and data analysis support to evaluate project success.

Skills

Fluent English

Independent work

Initiative

Empathetic

Collaborative

Feedback

Ambitious & learn

Student during internship

Education

University student

Job description

Another Star is looking for an energetic, genuine and passionate citizen willing to join our Operations team in the Netherlands for an exciting Hotel rooms operations - internship opportunity.

• Department: operations
• Employment Type: Internship
• Location: Netherlands, Leiden
• Workplace type: Hybrid
• Compensation: €750 / month
• Reporting To: manager hotel operations

The selected candidate will support Another Star’s running operations at citizenM hotels by helping out in our Support Office on a range of topics across the front desk and room operations activities.

Are you energized by the idea of joining a global team who problem solves and finds smart solutions to support the seamless operations of hotels worldwide?

Key Responsibilities

• assist in managing and executing daily hotel operations related work on a global level
• support the implementation and integration of operational projects to improve efficiency
• analyze data from front desk and housekeeping operations to determine opportunities to enhance guest and employee experiences
• review and improve standard operating procedures
• perform on-site operational audits to monitor compliance with quality standards
• coordinate initiatives based on guest feedback to boost overall guest satisfaction
• stay informed on industry trends and best practices to optimize room operations
• provide administrative and data analysis support to evaluate project success and organizational goals

Qualifications / skills

• available for six months or more, preferred starting date January 2027
• a student enrolled at a university during the entire duration of the internship
• able to work independently and show initiative
• smart thinker with a passionate attitude
• empathetic and real caring for people and a collaborative thinker
• strong at giving and receiving feedback
• fluent in English, spoken and written
• ambitious, motivated and eager to learn... and most importantly, you are having fun while doing it!

What's in it for you?

• citizenM experience nights for you
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Modern office in Leiden, 500m from the central station

What you will learn:

• operational Insight: gaining a fundamental understanding of daily rooms operations within a hospitality context
• strategic management & thinking
• problem-solving abilities: acquiring experience in addressing operational challenges and contributing to their resolution
• quality management: learning how to assess and maintain service quality standards
• project & change management skills
• hotel systems and software application knowledge
• data analysis skills: developing the ability to analyze qualitative and quantitative data to assess performance and contribute to process improvements.
• communication: enhancing effective communication skills, both within the team as well as with other departments and external partners

Location and hours

• 3 days per week in the office or on-site (hotels)
• Monday to Friday, ideally 40 hours per week. Flexible schedule based on school schedule.
• Exciting on the job training, including travel abroad within the EU
• Must have the right to work in the country for which you are applying
• Start date = January or February 2027

About Another Star

Another Star is the company behind all citizenM hotels in Europe and the USA. Our purpose is simple – to make sure citizenM hotels have everything to run smoothly and keep the guests happy. Bedding, tech, room maintenance, crunchy croissants and more – Another Star takes care of it all.