Hotel Room Operations Intern – Global, Hybrid (NL)

CitizenM; Leiden; Hybrid; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Experience nights at citizenM

Development programs

Tech devices

Commuting covered

Flexible holidays

Employee assistance program

Team events

Leiden office near central station

Job summary

citizenM Leiden is offering a hotel rooms operations internship within its global operations team. You will support daily room operations and front desk activities from our Leiden office, with a hybrid working pattern and a January 2027 start.

We seek a university student who is proactive, English fluent, and eager to learn. The role provides hands-on experience across operations, data analysis, SOP reviews, and guest satisfaction initiatives, with travel opportunities within the EU.

Qualifications

• Must be a university student for the full internship duration.
• Available for six months or more, starting January 2027.
• Fluent in English (spoken and written).
• Able to work independently and show initiative.
• Empathetic, collaborative, and able to give/receive feedback.
• Ambitious, motivated, and eager to learn.

Responsibilities

• Assist in daily hotel operations on a global level.
• Support implementation of operational projects to improve efficiency.
• Analyze data from front desk and housekeeping to identify opportunities.
• Review and improve standard operating procedures.
• Perform on-site operational audits for quality standards.
• Coordinate initiatives based on guest feedback to boost satisfaction.
• Stay informed on industry trends to optimize room operations.
• Provide admin and data analysis support to evaluate project success.

Skills

Fluent English

Independent work

Initiative

Empathetic

Collaborative

Feedback

Ambitious & learn

Student during internship

Education

University student

Job description

citizenM Leiden is offering a hotel rooms operations internship within its global operations team. You will support daily room operations and front desk activities from our Leiden office, with a hybrid working pattern and a January 2027 start.

We seek a university student who is proactive, English fluent, and eager to learn. The role provides hands-on experience across operations, data analysis, SOP reviews, and guest satisfaction initiatives, with travel opportunities within the EU.