Hotel Operations Leader | Guest Experience

Park Plaza; Eindhoven; Vor Ort; EUR 42.000 - 50.000; Vollzeit

Benefits dieser Stelle

Birthday bonus

Competitive salary

Meal during shift

Industry pension

25 days holiday

Wellbeing day

Hotel discounts

F&B discount

Travel allowance

Refer a friend

Holiday allowance

Flexible work

Annual events

Zusammenfassung

Park Plaza Eindhoven is seeking an Operations Manager to oversee total service delivery across all hotel departments. You will work as the right hand to the General Manager, leading daily operations, supporting department heads, and driving performance in a dynamic, smaller hotel.

Relocation support is available, and we welcome candidates from the Netherlands and abroad. The role requires strong guest-focused leadership and hands-on operational excellence in a European hotel group setting.

Qualifikationen

• Proven experience in a hotel management role (Food & Beverage Manager or Front Office).
• Hands-on operational mindset with ability to lead by example across F&B (breakfast/events).
• Experience managing teams and overseeing daily operations within a hotel environment.
• Ability to operate effectively within a smaller hotel structure and take ownership across departments.
• Strong focus on guest experience and consistent service delivery.
• Excellent communication skills in Dutch and English (written and spoken).
• Eligible to work in the Netherlands.

Aufgaben

• Ensure the guest experience is consistently delivered across all departments in line with brand and company standards.
• Monitor guest feedback and implement improvements to enhance service delivery.
• Drive productivity and cost control, including payroll management and adherence to financial targets.
• Lead and support Heads of Department in driving engagement, performance, and development.
• Act as a role model for leadership behaviours aligned with PPHE values and company culture.
• Ensure a safe and secure environment for guests, employees, and visitors in line with regulations.
• Ensure compliance with company policies, legal requirements, and data protection standards.

Kenntnisse

Hotel management

Leadership

F&B knowledge

Dutch/English bilingual

Payroll oversight

Team management

Compliance awareness

Jobbeschreibung

Park Plaza Eindhoven is seeking an Operations Manager to oversee total service delivery across all hotel departments. You will work as the right hand to the General Manager, leading daily operations, supporting department heads, and driving performance in a dynamic, smaller hotel.

Relocation support is available, and we welcome candidates from the Netherlands and abroad. The role requires strong guest-focused leadership and hands-on operational excellence in a European hotel group setting.