Operations Manager

PPHE Hotel Group; Eindhoven; Hybrid; EUR 42,000 - 50,000; Full time

Benefits offered by this job

Birthday bonus

Tasty meal during shift

Industry pension plan

Discounted hotel rates

F&B discount 50%

Travel compensation

Recommend a friend scheme

8% holiday allowance

Flexible working policy

Annual company parties

Job summary

Park Plaza Eindhoven is seeking an Operations Manager to oversee all hotel services, delivering a seamless, high-quality guest experience across departments. You will act as the right hand to the General Manager, leading daily operations and supporting Heads of Department in a hands-on, collaborative environment.

Relocation is welcome and relocation support can be discussed; the role requires strong leadership, a hands-on mindset, and a strong focus on guest satisfaction in a smaller hotel

Qualifications

• Proven hotel operations leadership experience.
• Excellent communication skills in Dutch and English.
• Eligible to work in the Netherlands.

Responsibilities

• Ensure guest experience across departments meets brand standards.
• Monitor guest feedback and implement improvements.
• Use reporting tools to support operational and commercial decisions; drive productivity and cost control.
• Lead Heads of Department and role model leadership aligned with PPHE values.

Skills

Leadership

Dutch language

English language

Guest experience

People management

Operational excellence

Tools

Hotel PMS

Reporting tools

Payroll systems

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, just a short walk from Eindhoven Central Station, the Van Abbemuseum, Strijp-S, and the vibrant city centre. Guests enjoy contemporary comforts including an indoor swimming pool, fitness centre, saunas, two restaurants, a welcoming social space, and convenient on-site parking, making the hotel an ideal destination for both business and leisure stays.

As an Operations Manager, you will be responsible for the overall service delivery of the hotel, ensuring a seamless and high-quality guest experience across all departments. Acting as the right hand of the General Manager, you will lead daily operations, support Heads of Department, and drive performance through a hands-on approach. In this role, you will balance operational responsibilities with leadership development, acting as deputy in the absence of the General Manager, and taking ownership in a dynamic, smaller hotel environment.

Thinking about relocating for your next career move? We welcome applications from across the Netherlands and abroad and can provide relocation support to help make your transition to Eindhoven as smooth as possible. We are happy to discuss the options available during the recruitment process.

Responsibilities

Brand, Guest Experience & Operations

• Ensure the guest experience is consistently delivered across all departments in line with brand and company standards
• Monitor guest feedback and implement improvements to enhance service delivery

Finance & Commercial

• Use company reporting tools and data to support operational and commercial decision-makingDrive productivity and cost control, including payroll management and adherence to financial targets
• Lead and support Heads of Department in driving engagement, performance, and development
• Act as a role model for leadership behaviours aligned with PPHE values and company culture

Asset Protection & Compliance

• Ensure a safe and secure environment for guests, employees, and visitors in line with regulations
• Ensure compliance with company policies, legal requirements, and data protection standards
• Proven experience in a hotel management role (Food & Beverage Manager or Front Office), ready to step into an Operations Manager position
• Strong hands-on operational mindset with the ability to lead by example across F&B (breakfast/events)
• Experience managing teams and overseeing daily operations within a hotel environment
• Ability to operate effectively within a smaller hotel structure and take ownership across departments
• Strong focus on guest experience and consistent service delivery
• Excellent communication skills in Dutch and English (written and spoken)
• Eligible to work in the Netherlands

Preferred Requirements

• Experience within an international hotel group
• Familiarity with PPHE Hotel Group or Radisson Hotel Group standards
• Experience working with hotel systems and reporting tools
• BHV and Social Hygiene trained
• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Tasty meal during shift
• Industry pension plan
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full-time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
• Discount on the collective health insurance from VGZ
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program

This role is paid according to Horeca CAO scale (Schaal XI), starting from €4112.83 gross per month