Hotel Duty Manager: Lead Ops & Guest Experience

Hotelprofessionals; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

8% gross holiday allowance

25 vacation days per year

Travel allowance

Employee benefit system and discounts

Career development opportunities

Job summary

Hotelprofessionals is seeking a highly motivated Duty Manager to join their team in Amsterdam. The ideal candidate will oversee daily hotel operations, ensuring exceptional customer service and leading staff to maintain high standards.

Responsibilities include managing staff, supporting the Front Office team, and monitoring compliance with health and safety regulations. The role requires proven experience, strong leadership skills, and a passion for delivering outstanding guest experiences.

Benefits include a competitive salary, 25 vacation days, and employee discounts worldwide.

Qualifications

• Proven experience in a similar role, preferably in the premium hotel industry.
• Strong leadership and customer service skills.
• Proficiency in conflict resolution and budgeting principles.

Responsibilities

• Manage and supervise staff during shifts.
• Support the Front Office team in guest satisfaction.
• Monitor health and safety standards.

Skills

Leadership skills

Customer service skills

Problem-solving

Time management

Education

HBO/WO education in Hospitality Management or related field

Tools

Opera or Opera Cloud

Job description

Hotelprofessionals is seeking a highly motivated Duty Manager to join their team in Amsterdam. The ideal candidate will oversee daily hotel operations, ensuring exceptional customer service and leading staff to maintain high standards.

Responsibilities include managing staff, supporting the Front Office team, and monitoring compliance with health and safety regulations. The role requires proven experience, strong leadership skills, and a passion for delivering outstanding guest experiences.

Benefits include a competitive salary, 25 vacation days, and employee discounts worldwide.