Duty Manager — Lead Front Office & Guest Experience

Hotelprofessionals - Swissotel Amsterdam; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

8% gross holiday allowance

25 vacation days

Travel allowance up to €150 per month

Employee discount program

Referral bonus of €200

Yearly staff parties

Access to development e-learning platform

Anniversary voucher for 2 complimentary nights at any Swissôtel

Job summary

A luxury hotel chain in Amsterdam seeks a highly motivated Duty Manager. In this role, you'll oversee daily operations while ensuring exceptional guest service. Ideal candidates should have strong leadership skills, proven experience in premium hotel management, and excellent problem-solving abilities. The position offers a competitive salary, opportunities for professional development, and various perks, including vacation days and employee discounts.

Qualifications

• Proven experience in a similar role within the premium hotel industry.
• Strong leadership skills able to motivate and guide diverse team.
• Excellent customer service skills with passion for guest experiences.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Manage staff during shifts, providing guidance and support.
• Liaise between departments for smooth service delivery.
• Monitor cleanliness and service standards throughout the hotel.

Skills

Leadership skills

Customer service

Problem-solving

Organisational skills

Conflict resolution

Fluency in English

Education

HBO/WO education in Hospitality Management or Business Administration

Tools

Opera Cloud

Job description

A luxury hotel chain in Amsterdam seeks a highly motivated Duty Manager. In this role, you'll oversee daily operations while ensuring exceptional guest service. Ideal candidates should have strong leadership skills, proven experience in premium hotel management, and excellent problem-solving abilities. The position offers a competitive salary, opportunities for professional development, and various perks, including vacation days and employee discounts.