Healthtech Customer Success Lead – Adoption & Renewal

Tandem Health AB; Netherlands; À distance; EUR 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Regular team outings

Office Leiden

Résumé du poste

Join Tandem Health AB in Leiden as a Customer Success Manager or Account Manager, guiding healthcare clients in a fast-growing healthtech scale-up. You’ll own adoption plans, run kick-offs, quarterly check-ins, and renewal conversations from our Leiden office, with occasional client-site visits.

Proactive risk management and collaboration with support and product teams drive a consistent, measurable client experience.

Qualifications

• Proven experience as a Customer Success Manager or Account Manager in a B2B SaaS setting; healthtech is a plus.
• Comfortable with strategic conversations with diverse healthcare stakeholders.
• Skilled at structuring large client portfolios by risk and value.
• Data-driven mindset using usage metrics to prepare client conversations.
• Fluent in Dutch and English, both written and spoken.

Responsabilités

• Act as primary contact for a portfolio of healthcare clients, from small to strategic partners.
• Develop a success plan for each client with adoption milestones and a shared vision.
• Plan and lead kick-off meetings, quarterly check-ins, and year-end reviews.
• Identify risks early and take action to prevent churn.
• Spot upsell/cross-sell opportunities and pass them to colleagues, not handling sales.
• Collaborate with support and implementation teams for a consistent client experience.
• Share adoption and support insights with product and support teams.

Connaissances

Customer Success

Account Management

Stakeholder management

Data-driven

Dutch language

English language

Outils

CRM software

Usage analytics

Description du poste

Join Tandem Health AB in Leiden as a Customer Success Manager or Account Manager, guiding healthcare clients in a fast-growing healthtech scale-up. You’ll own adoption plans, run kick-offs, quarterly check-ins, and renewal conversations from our Leiden office, with occasional client-site visits.

Proactive risk management and collaboration with support and product teams drive a consistent, measurable client experience.