Healthtech Customer Success Specialist

Tandem Health; Leiden; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Tandem Health in Leiden, the Netherlands, is hiring a customer-facing specialist to be the front line for our healthcare SaaS platform. You’ll handle tickets and calls, triage issues, and help users get unstuck with clarity and empathy.

You’ll coordinate with product and engineering to fix issues, onboard new customers, and build support content. Dutch and English fluency are required; healthcare experience is a plus, and you’ll thrive in a fast-growing European healthtech environment.

Qualifications

• Experience in customer support, customer success, operations or service desk (SaaS/healthtech a plus).
• Calm under pressure handling high ticket/call volumes with empathy.
• Highly organized with ability to document, prioritise and follow up.
• Clear communication in Dutch and English; able to explain technical issues plainly.

Responsibilities

• Be the front line for customers: handle tickets and calls, resolving issues quickly.
• Triage and prioritise: identify urgent issues and elevate appropriately.
• Maintain customer relationships and ensure users feel heard and supported.
• Lead onboarding and training logistics: schedule sessions, share materials, ensure users know basics.
• Create and improve support content: FAQs, troubleshooting guides, internal knowledge base.
• Track recurring issues and surface product feedback to reduce future load.

Skills

Customer support

Customer success

Operations

Service desk

Empathy

Dutch & English

Tools

Zendesk

Intercom

Freshdesk

Job description

Tandem Health in Leiden, the Netherlands, is hiring a customer-facing specialist to be the front line for our healthcare SaaS platform. You’ll handle tickets and calls, triage issues, and help users get unstuck with clarity and empathy.

You’ll coordinate with product and engineering to fix issues, onboard new customers, and build support content. Dutch and English fluency are required; healthcare experience is a plus, and you’ll thrive in a fast-growing European healthtech environment.