Customer Success Specialist - 6 month FTC (parental leave cover)

Health Data Innovations, Inc.; Netherlands; Remote; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Regular team outings

Office Leiden

Job summary

Join Tandem Health AB in Leiden as a Customer Success Manager or Account Manager, guiding healthcare clients in a fast-growing healthtech scale-up. You’ll own adoption plans, run kick-offs, quarterly check-ins, and renewal conversations from our Leiden office, with occasional client-site visits.

Proactive risk management and collaboration with support and product teams drive a consistent, measurable client experience.

Qualifications

• Proven experience as a Customer Success Manager or Account Manager in a B2B SaaS setting; healthtech is a plus.
• Comfortable with strategic conversations with diverse healthcare stakeholders.
• Skilled at structuring large client portfolios by risk and value.
• Data-driven mindset using usage metrics to prepare client conversations.
• Fluent in Dutch and English, both written and spoken.

Responsibilities

• Act as primary contact for a portfolio of healthcare clients, from small to strategic partners.
• Develop a success plan for each client with adoption milestones and a shared vision.
• Plan and lead kick-off meetings, quarterly check-ins, and year-end reviews.
• Identify risks early and take action to prevent churn.
• Spot upsell/cross-sell opportunities and pass them to colleagues, not handling sales.
• Collaborate with support and implementation teams for a consistent client experience.
• Share adoption and support insights with product and support teams.

Skills

Customer Success

Account Management

Stakeholder management

Data-driven

Dutch language

English language

Tools

CRM software

Usage analytics

Job description

Build something monumental for Healthcare!

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.

We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

What you’ll be doing:

You act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.

You develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.

You plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals never come as a surprise to either the client or us.

You identify risks early— such as declining usage, changing stakeholders, or dissatisfaction and take action before they escape into churn risks.

You spot upsell and cross-sell opportunities and pass them on to the appropriate colleagues; you do not handle sales yourself.

You collaborate with the support and implementation teams to ensure a consistent experience for all clients.

You recognize recurring patterns in adoption or complaints and share these insights with the product and support teams.

Who you are:

You have proven experience as a Customer Success Manager, Account Manager, or in a similar client-facing role within B2B SaaS; experience in healthtech or the healthcare sector is a plus.

You are comfortable holding strategic conversations with a wide range of stakeholders, from practice owners to healthcare group executives.

You excel at structuring a large, diverse client portfolio, prioritizing based on risk and value rather than who shouts the loudest.

You are data-driven, using usage metrics and signals to prepare for client conversations.

You are proficient in both Dutch and English.

You thrive in a fast-growing environment where processes aren't yet fully defined, and you enjoy helping to build them.

What you get:

The opportunity to help build the Customer Success team at a rapidly growing European healthtech scale-up, with room for career advancement.

A competitive salary and benefits package.

Regular team outings and social activities.

A fun and driven team!

Location:

This is a full-time position at our office in Leiden. You will occasionally travel to a client site for a kick-off or QBR, but the majority of your work is done from the office

Culture at Tandem

At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.

Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.

Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.

We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.
Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.