Healthcare Tech Support Specialist – Ons Suite (Hybrid)

Nedap; Groenlo; Híbrido; EUR 41.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Thirteenth-month salary

Pension plan

Profit sharing

Nedap shareholder opportunity

Descripción de la vacante

At Nedap we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. As a Technical Support Specialist, you do more than listen: you explore the question behind the question.

You work independently, with your team there to support you. Nedap’s healthcare support team provides second-line support to customer administrators, connecting them with developers and suppliers to fit Ons Suite workflows.

Formación

• Bachelor’s degree from a university of applied sciences (Dutch HBO) or higher.
• Fluent in Dutch and English.
• Knowledge of healthcare workflows or integrations is a plus.

Responsabilidades

• Be the first contact for our customers’ application administrators and connect them with developers.
• Investigate how Ons Suite interacts with other systems and where issues arise.
• Handle questions from administrators through tickets and calls.
• Ask follow-up questions to understand needs and fit into workflow.
• Turn customer needs into clear input for developers.
• Collaborate with colleagues, developers, and suppliers to find solutions.
• Follow through on next steps, track progress and inform customers.
• Identify opportunities to improve applications, knowledge, and ways of working.

Conocimientos

Dutch language

English language

Customer focus

Communication

Educación

Bachelor’s degree (HBO)

Herramientas

APIs

SSO

System integrations

Descripción del empleo

At Nedap we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. As a Technical Support Specialist, you do more than listen: you explore the question behind the question.

You work independently, with your team there to support you. Nedap’s healthcare support team provides second-line support to customer administrators, connecting them with developers and suppliers to fit Ons Suite workflows.