Technical Support Specialist

Nedap; Groenlo; Hybrid; EUR 41,000 - 49,000; Full time

Benefits offered by this job

Thirteenth-month salary

Pension plan

Profit sharing

Nedap shareholder opportunity

Job summary

At Nedap we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. As a Technical Support Specialist, you do more than listen: you explore the question behind the question.

You work independently, with your team there to support you. Nedap’s healthcare support team provides second-line support to customer administrators, connecting them with developers and suppliers to fit Ons Suite workflows.

Qualifications

• Bachelor’s degree from a university of applied sciences (Dutch HBO) or higher.
• Fluent in Dutch and English.
• Knowledge of healthcare workflows or integrations is a plus.

Responsibilities

• Be the first contact for our customers’ application administrators and connect them with developers.
• Investigate how Ons Suite interacts with other systems and where issues arise.
• Handle questions from administrators through tickets and calls.
• Ask follow-up questions to understand needs and fit into workflow.
• Turn customer needs into clear input for developers.
• Collaborate with colleagues, developers, and suppliers to find solutions.
• Follow through on next steps, track progress and inform customers.
• Identify opportunities to improve applications, knowledge, and ways of working.

Skills

Dutch language

English language

Customer focus

Communication

Education

Bachelor’s degree (HBO)

Tools

APIs

SSO

System integrations

Job description

At Nedap, we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. As a Technical Support Specialist, you do more than listen: you explore the question behind the question. You ask follow-up questions, learn about the customer’s workflow, and take ownership of finding the right solution. You work independently, with your team there to support you.

• Location: Groenlo, Netherlands.
• Working hours: 32–38 hours per week.
• Hybrid working is common at Nedap.
• You are expected to be on our campus in Groenlo at least twice a we

What are you going to do?

Our support team helps application administrators at healthcare organizations with functional and technical questions about the Ons Suite. We aim to make our applications fit their workflows as closely as possible, so they can focus on providing good care for the people who need them.

Your responsibilities

You are the first point of contact for our customers’ application administrators. Within Nedap’s healthcare support team, you connect customers with our developers. You investigate how our applications interact with other systems and where issues arise, working with customers, developers, and software suppliers that integrate with the Ons Suite.

Support

Handle questions from application administrators through tickets and phone calls.

Investigate

Ask follow-up questions to understand the underlying need and explore how our software fits into the customer’s workflow.

Translate

Turn customer needs into clear input for our developers.

Collaborate

Work with colleagues, developers, and software suppliers that integrate with the Ons Suite to find solutions.

Follow through

Agree on next steps, track progress, and keep customers informed.

Improve

Identify opportunities to improve our applications, knowledge, and ways of working, and take initiative to put them into practice.

Your team

You will join Nedap’s healthcare support team, providing second-line support to our customers’ application administrators. Colleagues bring different areas of expertise, and we work together to help customers move forward.

We share knowledge, support each other, and take ownership of our work. There is room for initiative, humor, and personal development. You have the freedom to shape your approach, with colleagues to turn to when you need support.

We share one ambition: creating a positive customer experience, every day.

What’s in it for you?

You will have the opportunity to contribute to something truly unique, together with more than 1,000 like-minded colleagues.

• Salary: Based on your knowledge and experience. The salary for this role ranges from €3,650 to €4,350 gross per month, based on a full-time, 38-hour working week.
• Financial benefits: We offer a thirteenth-month salary, a good pension plan, profit sharing, and the opportunity to become a Nedap shareholder.
• Freedom and trust: You coordinate your working hours and time off with your colleagues to achieve a good work-life balance.
• Professional challenges: Room to explore new ideas, work on challenging projects, and collaborate with and learn from more than 1,000 driven, like-minded colleagues.
• Development opportunities: Plenty of room for personal and professional growth within Nedap.

Required skills

You enjoy learning, working with others, and taking ownership. You ask follow-up questions, look beyond the first answer, and take initiative when you see room for improvement. You follow through on commitments and know when to work independently and when to involve others. You share knowledge, welcome feedback, and communicate clearly with both customers and technical colleagues.

At Nedap, you have the freedom to make decisions, contribute ideas, and develop yourself. We are looking for someone who actively uses that freedom. You are curious about how systems communicate, for example through APIs, and how Single Sign-On (SSO) works. How you learn, collaborate, and take responsibility matters most to us.

In addition, you have:

• A bachelor’s degree from a university of applied sciences (Dutch HBO) or higher.
• A good command of Dutch and English.
• Knowledge of healthcare planners’ workflows or experience with technical integrations and data connections is a plus, but not required.
• An affinity with healthcare is a plus, but not required.

Good to know: You are available to work 32–38 hours per week. Hybrid working is common at Nedap, and you and your team decide together on your working hours to support a healthy work-life balance.

AI in your work

At Nedap, we see AI as a valuable tool to help us work smarter. We are curious about what it makes possible and actively explore how it can help us collaborate better, improve the way we work, and create solutions that truly matter. We expect you to do the same: remain curious, explore how AI can add value in your work, and use it thoughtfully, responsibly, and with sound judgment. We provide the tools, space, and support to do so.