Head of Operations & Delivery

Puck; Amsterdam; Híbrido; GBP 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive coaching

Leadership development budget

Performance bonus

Generous time off

Amsterdam in-person visits

Descripción de la vacante

OKTOBER is seeking an exceptional operations leader to take over delivery from the founder and scale a fast-growing email and retention marketing agency for Shopify scale-ups across Europe.

You will run delivery across retention and design, develop team leads, drive operational performance across 40+ accounts, manage client escalations, build visibility and reporting, and shape senior hiring and agency growth. Remote work available across Europe/UK.

Formación

• Experience scaling operations within a growing digital, eCommerce or DTC agency.
• Experience leading other leaders, not just individual contributors.
• Strong understanding of agency economics, client relationships and multi-account management at pace.
• Experience in fast-moving agency environments (paid media, PPC, creative, retention or wider digital marketing).
• Ability to build systems and processes that prevent firefighting and drive consistency.

Responsabilidades

• Deliver across Retention and Design: build playbooks, processes, and quality standards to scale the agency.
• Manage three Team Leads and through them 40+ people, developing leads and teams.
• Improve operational performance across multiple client accounts, increasing efficiency, accountability and consistency.
• Maintain client relationships and handle escalations to prevent issues reaching the founder.
• Provide systems, reporting and visibility to identify bottlenecks and keep delivery running smoothly.
• Lead senior hiring and shape the agency's structure and growth.

Conocimientos

Leadership

Scaling operations

Agency operations

People management

Descripción del empleo

The founder is still the head of delivery. This hire changes that.

OKTOBER runs email and retention marketing for 50+ Shopify scale-ups from Amsterdam, with a remote team across Europe. The team has more than doubled in a few months and every escalation still lands on the founder's desk. You take that desk.

What you'll run

• Delivery across Retention and Design: building the playbooks, processes and quality standards that allow the agency to scale
• Three Team Leads, and through them 40+ people. You develop the leads, they develop their teams
• Operational performance across multiple client accounts, improving efficiency, accountability and consistency
• Client relationships and escalations, ensuring problems are resolved without everything reaching the founder
• The systems, reporting and visibility needed to identify bottlenecks and keep delivery running smoothly
• Senior hiring and team structure, with a real say in how the agency grows

This will feel like a fit if...

• You've scaled operations or delivery within a growing digital, eCommerce or DTC agency, ideally from around 40 people to 70 and beyond
• You've led other leaders, not just a team of doers
• You understand agency economics, client relationships and the challenges of managing multiple accounts at pace
• You've worked in a fast-moving agency environment, whether that's paid media, PPC, creative, retention or wider digital marketing
• You build the system rather than firefight. There are processes still running today that you personally put in place
• You can spot what's not working, bring solutions to the table and take ownership without waiting for direction

You don't need to be a retention specialist. You do need to know what it takes to build and scale a high-performing agency operation.

What's on offer

• A direct line to the founder and genuine authority over how the agency operates
• A clear path towards COO within approximately 18 months
• An executive coach and a leadership development budget
• Competitive base salary plus a performance bonus, and generous time off
• Remote from Europe or the UK, with in-person time in Amsterdam when needed