Head of Finance Operations

Finatal; Amsterdam; Vor Ort; EUR 180.000 - 240.000; Vollzeit

Zusammenfassung

Finatal is seeking a Senior Manager, Operations & Commercial Excellence to strengthen revenue predictability across SaaS, licensing, hosting and services. You will own the end-to-end revenue lifecycle from contracts to renewals and ARR reporting, partnering with FP&A, CFO and CEO.

You will build group-wide processes for contract terms, pricing, activation and invoicing, drive improvements in activation, pricing execution and revenue retention, and lead cross-functional reviews.

Qualifikationen

• Hands-on revenue operations in a complex enterprise B2B software environment.
• Experience with recurring and mixed revenue models (SaaS, licensing, services).
• Proven ability to improve renewal discipline and revenue activation.
• Track record of identifying revenue leakage and underbilling.
• Strong understanding of contract-to-revenue lifecycle and commercial economics.
• Ability to work cross-functionally with Sales, Delivery, Billing, FP&A and senior leaders.

Aufgaben

• Establish a Group-wide customer and contract register with terms, renewals and entitlements.
• Build a rolling 24-month renewal calendar with milestones and owners.
• Track signed-but-not-live contracts, go-live dates and ARR activation.
• Identify pricing gaps, underbilling and unbilled entitlements.
• Coordinate recovery plans with Sales, Delivery, Billing and Legal.
• Lead monthly reviews on renewals, activation, pricing and retention.
• Produce concise exception reporting for ownership and escalation.
• Harmonise processes and data standards across businesses and acquisitions.

Kenntnisse

Revenue Ops

Commercial Ops

ARR knowledge

Contract governance

Data analytics

CRM experience

Tools

Salesforce

HubSpot

Jobbeschreibung

Senior Manager, Operations & Commercial Excellence

Location: Amsterdam, Netherlands

RM1002

We are partnering exclusively with a leading Private Equity-backed enterprise software group to appoint a Senior Manager, Operations & Commercial Excellence. This is a high-priority, Group-wide position focused on strengthening revenue predictability, installed-base monetisation and commercial execution across a complex environment incorporating SaaS, term licensing, maintenance, hosting and professional services.

Reporting into the Head of Group FP&A, with sponsorship from the CFO and CEO, the Senior Manager will build and manage the operational link between customer contracts, product entitlements, CRM, implementation, activation, invoicing, renewals, pricing and ARR reporting. This is a hands-on commercial operations leadership role focused on driving execution, accountability and measurable improvements across the end-to-end revenue lifecycle.

Key responsibilities

• Establish a reliable Group-wide customer and contract register covering commercial terms, renewal windows, notice periods, pricing provisions and product entitlements
• Build and manage a rolling 24-month renewal calendar with clear milestones, early-warning indicators, accountable owners and escalation processes
• Track signed-but-not-live contracts, implementation dependencies, go-live dates, billing commencement and the activation of contracted ARR
• Identify missed indexation, underbilling, unbilled contractual entitlements, pricing inconsistencies and potential revenue leakage
• Coordinate recovery and improvement plans with Sales, Account Management, Delivery, Billing, Legal and Finance
• Lead monthly business-line reviews covering renewals, activation, pipeline conversion, pricing, retention, upsell, cross-sell and overdue actions
• Produce concise exception reporting that drives clear ownership, follow-through and timely escalation
• Strengthen data ownership, controls and operational handoffs across CRM, contract, billing, ERP and data warehouse environments
• Support the implementation of a consistent Group revenue taxonomy, Contract and Product Master, Revenue Cube and ARR Snowball
• Harmonise commercial processes and data standards across existing businesses and future acquisitions

Candidate profile

• Significant hands-on experience within Revenue Operations, Commercial Operations or installed-base management in a complex enterprise B2B software environment
• Strong exposure to recurring and mixed revenue models, ideally including SaaS, term licensing, maintenance, hosting and professional services
• Demonstrable experience improving renewal discipline, revenue activation, pricing execution, contract governance or revenue retention
• Track record of identifying and resolving revenue leakage, missed indexation, underbilling or unbilled contractual entitlements
• Strong understanding of customer contracts, commercial economics and the end-to-end contract-to-revenue lifecycle
• Confident working cross-functionally with Sales, Account Management, Customer Success, Delivery, Legal, Billing, FP&A and senior business leaders
• Strong CRM and data capability, with experience of Salesforce, HubSpot or comparable platforms
• Advanced Excel or BI capability and a strong understanding of ARR, GRR, NRR, renewals and revenue bridge concepts
• Highly organised and able to independently structure work, set priorities, track actions and escalation risks early
• Hands-on, proactive and commercially minded, with the ability to operate effectively despite fragmented data, incomplete systems and limited resources
• Experience within a Private Equity-backed, transformation-led or similarly high-performance environment would be advantageous