Head of Customer Success - Global Health Tech (Amsterdam)

Love Recruitment International; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Love Recruitment International has partnered with a global health-tech brand to recruit a Customer Success Manager in Amsterdam. The role leads the CS function, setting standards and KPIs while coaching a team to deliver exceptional client experiences.

You will influence onboarding, processes and continuous improvement across Europe. The ideal candidate will have 5+ years in CS/Service Operations, strong process discipline, excellent English, and the ability to manage complex stakeholder

Qualifications

• Five years in Customer Success, Customer Service or Service Operations with prior team-management experience.
• Strong process discipline with KPI management and clear English communication.
• Proven ability to handle stakeholders and resolve issues under pressure.
• Bonus: B2B CS, medical device or technology-sector experience, or CRM/helpdesk familiarity.

Responsibilities

• Lead, coach and develop the CS team and manage day-to-day performance.
• Establish and improve CS processes, SLAs and KPIs; manage helpdesk and ticketing.
• Coordinate complex cases with Sales/Technical Support; support distributors and partners.
• Drive continuous improvement through issue analysis, reporting and knowledge base creation.

Skills

Team leadership

Process management

English communication

Customer service orientation

Tools

CRM systems

Helpdesk software

Job description

Love Recruitment International has partnered with a global health-tech brand to recruit a Customer Success Manager in Amsterdam. The role leads the CS function, setting standards and KPIs while coaching a team to deliver exceptional client experiences.

You will influence onboarding, processes and continuous improvement across Europe. The ideal candidate will have 5+ years in CS/Service Operations, strong process discipline, excellent English, and the ability to manage complex stakeholder