Customer Success Specialist in Amsterdam

Love Recruitment International; Amsterdam; Hybrid; EUR 39,000 - 48,000; Full time

Job summary

Love Recruitment International is assisting a global health-tech brand in Amsterdam to hire a Customer Success Specialist. You will manage onboarding, respond to customer inquiries, and coordinate with technical teams to resolve issues across Europe.

You will guide customers through product questions, onboarding, and training, while contributing to knowledge-base content and customer success metrics. The role is based in central Amsterdam with an international team.

Qualifications

• At least two years in a customer service or customer success role.
• Strong written and verbal English communications skills.
• Experience managing multiple cases across CRM and digital support systems.
• Bonus: B2B, medical-device, healthcare or technical-support experience or an additional European language.

Responsibilities

• Respond to customer and partner inquiries and manage support tickets from first contact through to resolution.
• Provide first-line product and software support and coordinate with the Technical Support team for complex issues.
• Support onboarding and product training for new customers and follow up on unresolved items.
• Develop and maintain FAQs and knowledge-base content and support customer success KPIs and reporting.

Skills

Customer service

Customer success

English communication

Multi-tasking

Tools

CRM

Support software

Job description

Customer Success Specialist in Amsterdam - Global Health-Tech Brand

€3,500 - €4333 (experience dependent)

Location: Amsterdam, Netherlands.

Our client is a global leader in body composition analysis technology, used across medical, fitness and corporate wellness markets throughout Europe. They're looking for a Customer Success Specialist to join their Amsterdam team and make sure every customer and partner query gets resolved quickly, accurately and with a genuinely helpful touch.

This is a role for someone who enjoys being the calm, capable voice at the other end of the phone or ticket. You'll be the first point of contact for customers and business partners across Europe, guiding them through product questions, onboarding and the odd technical hiccup, and turning each interaction into a reason to stay loyal to the brand.

On offer is a central Amsterdam base within a genuinely international team, real variety across customer onboarding, support and reporting, and the chance to grow your career inside an established global medical technology business.

Key responsibilities:

• Customer support: Respond to customer and partner inquiries and manage support tickets from first contact through to resolution.
• Technical coordination: Provide first-line product and software support and coordinate more complex technical issues with the Technical Support team.
• Onboarding and training: Support new customer onboarding and product training, and follow up proactively on anything left unresolved.
• Knowledge and reporting: Develop and maintain FAQs and knowledge-base content, collect customer feedback, and support Customer Success KPIs and reporting.

About you:

• Experienced: At least two years in a customer service or customer success role.
• Communicative: Strong written and verbal English, with a customer-oriented approach to every conversation.
• Organised: Confident managing multiple cases at once, with strong problem-solving instincts and comfort working across CRM and digital support systems.
• A bonus: B2B, medical-device, healthcare or technical-support experience, or an additional European language, would all be well received.

What's in it for you:

• A role at the centre of a growing European customer success function.
• Genuine exposure to the medical and wellness technology sector.
• A competitive holiday allowance including bank holidays (exact entitlement to be confirmed).