Head of AI-Powered Partner Growth

Just Eat Takeaway.com; Amsterdam; On-site; EUR 120,000 - 190,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Director of Digital Expansion (Partner Growth) to lead the Partner Growth Center. You will drive AI-first, self-service and CRM journeys to engage partners at global scale and oversee the teams responsible for day-to-day operations and underlying infrastructure.

You will build scalable health models, next-best-action algorithms, and ensure governance, quality, and impact. A strong background in partner success and AI systems is essential.

Qualifications

• Senior track record building and running digital channels and infrastructure at scale.
• Hands-on experience with AI-powered systems and agentic operations.
• Experience delivering partner or customer success at scale using automation.

Responsibilities

• Oversee the omnichannel infrastructure design and process teams, integrating AI across Partner Hub, agentic channels, sales, and CRM.
• Set direction for partner growth at scale and drive self-service adoption for SMB and strategic accounts.
• Build and scale the next-best-action algorithms and AI health models for partners.
• Oversee agentic operations and continuous improvement of AI agents, routing cases to humans when needed.
• Lead and develop a team of managers across Omnichannel, Agent Operations, and Digital Growth.

Skills

AI-driven automation

Digital growth

Omnichannel leadership

Data-driven modeling

Executive stakeholder management

Job description

Just Eat Takeaway.com is seeking a Director of Digital Expansion (Partner Growth) to lead the Partner Growth Center. You will drive AI-first, self-service and CRM journeys to engage partners at global scale and oversee the teams responsible for day-to-day operations and underlying infrastructure.

You will build scalable health models, next-best-action algorithms, and ensure governance, quality, and impact. A strong background in partner success and AI systems is essential.