Director, Partner Experience & Growth

Just Eat Takeaway.com; Amsterdam; Presencial; EUR 180.000 - 250.000; Jornada completa

Descripción de la vacante

Just Eat Takeaway.com is seeking a Director of Restaurant Experience (CX) to shape how partners navigate the entire journey, from sign-up to growth, across all markets. You will be the partner voice at the leadership table, translating feedback into priorities that simplify and connect the partner experience.

You will partner with Product & Tech, Logistics, Customer Service, Marketing and Commercial to drive high-impact improvements, build listening forums, and lead a multidisciplinary team to

Formación

• Senior track record leading partner or customer experience, service design or operations across the full customer lifecycle in a large platform.
• Strong influencing skills with senior leaders across functions.
• Analytical approach linking partner experience to retention and lifetime value.
• Experience with NPS and voice-of-customer programmes.
• Experience with technical ecosystems and integrations including POS systems and devices.

Responsabilidades

• Set the strategy for partner experience across the partner journey and prioritise improvements.
• Oversee the POS and device ecosystem strategy and roadmap.
• Lead the partner NPS and Voice of Partner programmes and listening forums.
• Drive cross-functional improvement programmes across Marketing, Sales, Product & Tech, Logistics, Finance and Customer Service.
• Lead and develop a growing, multidisciplinary team across partner integrations, Experience and Voice of Partner.

Conocimientos

Senior leadership

Partner experience

Voice of Partner

NPS programs

Cross-functional collaboration

Herramientas

POS systems knowledge

Device ecosystem understanding

Tech integrations

Descripción del empleo

Just Eat Takeaway.com is seeking a Director of Restaurant Experience (CX) to shape how partners navigate the entire journey, from sign-up to growth, across all markets. You will be the partner voice at the leadership table, translating feedback into priorities that simplify and connect the partner experience.

You will partner with Product & Tech, Logistics, Customer Service, Marketing and Commercial to drive high-impact improvements, build listening forums, and lead a multidisciplinary team to