Director of Partner Experience & Growth

Takeaway.com

Amsterdam

In loco

EUR 150.000 - 210.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Just Eat Takeaway.com in Amsterdam is seeking a Director of Restaurant Experience (CX) to shape the end-to-end partner journey across all markets and devices, including POS systems and partner devices. You will lead cross-functional teams across Product & Tech, Logistics, Customer Service, Marketing and Commercial to turn partner insights into concrete improvements.

As a senior leader, you will own the partner experience strategy, drive the NPS and Voice of Partner initiatives, and build a

Competenze

Senior track record leading partner or customer experience in a large platform.
Strong influencing skills with senior leaders across multiple functions.
Analytical approach linking partner experience to commercial outcomes like retention and LTV.
Experience building, coaching and empowering multidisciplinary teams.
Ideally, experience running NPS and voice-of-customer programs.
Ideally, experience with technical ecosystems and integrations including POS systems and devices.

Mansioni

Set the strategy for partner experience across the journey and align with executive leadership.
Oversee POS and device ecosystem strategy and roadmap in collaboration with Product & Tech.
Lead the partner NPS and Voice of Partner programs and drive improvements.
Drive cross-functional programs across Marketing, Sales, Product & Tech, Logistics, Finance and Customer Service.
Lead and develop a growing, multidisciplinary team across partner integrations and best practice.