Guest Service Agent Intern

De L'Europe Amsterdam; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

Internship compensation of €750 gross

50% discount in F&B outlets

Guidance and coaching

Access to LinkedIn Learning

Job summary

A luxury hotel in Amsterdam is seeking a Guest Service Agent Trainee for an engaging internship in the Front Office team. You will assist with guest check-ins, and complaints, and contribute to enhancing guest experiences. Ideal candidates are currently enrolled in a study program related to hospitality, possess strong communication skills, and have a passion for luxury service. Opportunities for professional growth and a dynamic working environment await you.

Qualifications

• Must be enrolled in a study program requiring an internship.
• Motivated to gain experience and learn in hospitality.
• Ability to work in a dynamic environment.

Responsibilities

• Support the Front Office team in delivering luxury service.
• Assist with guest check-in and check-out.
• Help with complaint handling and guest satisfaction.

Skills

Good communication skills

Attention to detail

Positive attitude

Team player

Education

Enrolled in a relevant study program

Job description

About Us

At De L'Europe Amsterdam, hospitality is key. Our hotel combines classic elegance with the dynamism of the city and offers guests a warm and professional welcome. During your Front Office internship, you will be part of an enthusiastic team and involved in the daily rituals of the reception. You will assist with guest check‑in and check‑out, answer questions, and contribute to a smooth and pleasant guest journey from arrival to departure.

Job Description

As a Guest Service Agent Trainee, you will support the Front Office team in delivering five‑star luxury service. You will play an active role in welcoming guests, assisting with complaint handling, and contributing to improved LQA (Leading Quality Assurance) and Forbes Travel Guide scores.

Who you are

• For this internship you must be enrolled in a study program for which the internship is a required component
• Motivated to gain experience and learn in the chosen department
• Willing to work effectively in a dynamic environment
• Attention to detail and precision in task execution
• Positive and dynamic team player
• Good communication skills to collaborate with the team and management
• Ability to maintain a positive attitude
• Striving to get the most out of your internship

Nice to have

• Passion for luxury hospitality
• You know how to enjoy life, both at work and in your private life
• Social skills
• Experience in the hospitality industry

What We Offer You

• Internship compensation of €750,- (gross, based on 38 hours per week)
• 50% discount in F&B outlets of partner hotels
• Varied fresh and healthy meals from the house
• Guidance and coaching during your internship period
• Development opportunities based on your ambition
• Access to LinkedIn Learning
• A dynamic and enjoyable working environment

Interview Process

We look forward to meeting you! Upon receiving your application, we will carefully review it and get in touch with you personally. Following that, you will be invited for a face‑to‑face meeting. This is your opportunity to get to know your potential colleagues, and for us to understand your strengths and potential. If we both feel there is a match, we will plan the next steps. This could include meetings with other colleagues, a behind‑the‑scenes tour, or an assessment. We will do what is necessary to decide on your next career step!