Guest Experience Intern

deleuropeamsterdam; Amsterdam; On-site; EUR 7,616 - 9,123; Full time

Benefits offered by this job

Stipend €750

50% F&B discount

Meals provided

Guidance and coaching

LinkedIn Learning access

Dynamic environment

Job summary

De Europe Amsterdam is offering a Guest Experience Trainee internship in Amsterdam. You will support the Front Office and Guest Relations teams to deliver five-star service, welcoming guests, handling VIPs and amenities, and contributing to guest satisfaction during the internship.

You will assist with complaint handling and help improve LQA and Forbes Travel Guide scores, while supporting the butler and concierge teams and sales activities in the Concept Store.

Qualifications

• Operational front office experience with high-level guest contact.
• Willing to learn in a dynamic environment.
• Attention to detail and precision in task execution.
• Strong communication with team and management.

Responsibilities

• Welcome guests and assist with VIPs and amenities.
• Support complaint handling and improve service scores.
• Assist butler/concierge teams and sales in Concept Store.
• Participate in learning experience in luxury hospitality.

Skills

Front office experience

Strong communication

Attention to detail

Team player

Positive attitude

Dynamic

Education

Enrollment in study program

Job description

About Us

Our hotel combines timeless elegance with the vibrant energy of the city and welcomes guests in an environment where hospitality and attention to detail are paramount. During your internship at the Front Office, you will be part of a professional and warm team that provides the first and last point of contact with our guests. You will contribute to a flawless guest journey and, together with your colleagues, ensure an unforgettable first impression and a pleasant stay.

What You Will Do

As a Guest Experience Trainee, you will support the Front Office and Guest Relations team in delivering five-star luxury service. You will play an active role in welcoming guests, dealing with VIPs and amenities, supporting complaint handling, and contributing to improved LQA (Leading Quality Assurance) and Forbes Travel Guide scores. In addition, you will support the butler and concierge teams where necessary and assist with sales activities in our own Concept Store. This internship is intended to offer you a broad and practical learning experience within the luxury hospitality industry.

Who you are

• Operational experience in the front office with high-level guest contact
• Motivated to gain experience and learn in the chosen department
• Willing to work effectively in a dynamic environment
• Attention to detail and precision in task execution
• Positive and dynamic team player
• Good communication skills to collaborate with the team and management
• Ability to maintain a positive attitude
• Striving to get the most out of your internship

For this internship you must be enrolled in a study program for which the internship is a required component.

Nice to have

• Passion for luxury hospitality
• You know how to enjoy life, both at work and in your private life
• Social skills
• Experience in the hospitality industry

What we offer you

• Internship compensation of €750,- (gross, based on 38 hours per week)
• 50% discount in F&B outlets of partner hotels
• Varied fresh and healthy meals from the house
• Guidance and coaching during your internship periodDevelopment opportunities based on your ambition
• Access to LinkedIn Learning
• A dynamic and enjoyable working environment