Guest Experience Intern

Sofitel; Amsterdam; On-site; EUR 5,691 - 7,700; Full time

Benefits offered by this job

Internship allowance

Travel allowance

Staff meals

Discount at partner hotels

Job summary

Sofitel Legend The Grand Amsterdam offers a guest experience internship across Front Office and Guest Relations, giving you hands-on exposure to the guest journey in a luxury setting. You will split time between Front Office and Guest Relations to understand arrivals, departures, guest requests and VIP touches.

You’ll learn to personalise stays, anticipate needs, and contribute to memorable moments while developing communication, organisation and problem-solving skills.

Qualifications

• Enrolled in a hospitality-related study.
• Available for a minimum of five months starting ASAP.
• Fluent in English.
• Flexible, motivated and eager to learn.

Responsibilities

• Welcome guests at Front Office and assist with arrivals and departures.
• Respond to guest requests and learn daily Front Office operations.
• Help personalise guest stays and anticipate guest needs in Guest Relations.
• Gain understanding of room categories, upgrades and commercial opportunities while delivering luxury service.

Skills

English fluency

Education

Hospitality-related study

Job description

As a Guest Experience Intern, you will gain hands on experience across both Front Office and Guest Relations, offering you a unique opportunity to discover every stage of the guest journey. This internship provides a broad overview of Front of House operations, allowing you to develop operational, guest focused and commercial skills within a luxury hotel environment. By supporting two key departments, you will build a well rounded understanding of how exceptional service is delivered from arrival to departure.

What are you going to do?

Throughout your internship, you will divide your time between the Front Office and Guest Relations teams, experiencing the responsibilities and daily operations of both departments. This unique combination will give you valuable insight into how the teams work together to create seamless and memorable guest experiences.

At the Front Office, you will welcome guests, assist with arrivals and departures, respond to guest requests and become familiar with the daily operations of the reception. Within Guest Relations, you will help personalise guest stays, support VIP arrivals, anticipate guest needs and contribute to creating unforgettable moments.

By working across both departments, you will gain a complete understanding of the Front of House operation while developing strong communication, organisational and problem solving skills. You will also develop an understanding of commercial awareness by learning about room categories, upgrades, guest preferences and commercial opportunities, while always maintaining our luxury service standards.

No two days are the same, making this the ideal internship for someone who enjoys variety, takes initiative and is eager to explore every aspect of the guest experience.

What do we offer?

Our team is young and full of passion and motivation. At The Grand, personal and professional growth are highly valued. Our full time Learning & Development Manager will support your development throughout your internship. Not only during, but also after your internship, we see opportunities for you to continue your career with us.

You will also have the opportunity to take part in various cross trainings across different departments to broaden your hotel knowledge. As part of your internship experience, you will participate in an operational shift once a month, giving you valuable hands on insight into our daily operations.

The internship allowance is €600 gross per month, based on 38 hours per week. In addition, you may be eligible for a travel allowance. Every day, you can enjoy a complimentary meal in our staff canteen.

Do you enjoy going out for dinner or drinks? Great! You will receive up to 50% discount at selected restaurants and bars in four and five star hotels in Amsterdam.

Who are we?

Sofitel Legend The Grand Amsterdam offers five star deluxe service in a unique historical setting, combining French elegance with Amsterdam's rich heritage. As part of the French hotel group Accor, we deliver unforgettable luxury experiences to guests from around the world.

Located in the former City Hall of Amsterdam, the hotel features 177 luxurious rooms, including 52 suites. The Grand also offers 19 meeting rooms, an urban spa, Garden Bistro Oriole and the fine dining restaurant Bridges.

Your profile

• You are enrolled in a hospitality related study.
• You are available for a minimum of five months, starting as soon as possible.
• You speak English fluently.
• You are flexible, motivated and eager to learn.

Apply now

We are looking forward to receiving your application. Don't hesitate to reach out to me via [e-mail] or [phone].