Guest Relations Rockstar - Elevate VIP Guest Experiences

Hesperia group; Amsterdam; On-site; EUR 25,000 - 29,000; Full time

Benefits offered by this job

End of year bonus up to 100% of gross月

Refer-a-friend bonus 500 EUR

Employee rates at all nhow hotels

30% discount in F&B outlets

Friends & Family discount up to 25%

Travel allowance €0.23 per km up to 30

Welcome @ Work stay and breakfast for

Job summary

nhow Amsterdam RAI is seeking a Guest Relations Agent for a fulltime, on-site role in Amsterdam. You will be part of the Front Office team, welcoming guests, assisting with check-in/out, and arranging VIP welcome experiences.

The role requires excellent English, a flair for guest service, and the ability to work flexible shifts including weekends. The team is international and the hotel-style culture emphasizes design and guest satisfaction.

Qualifications

• Experience in guest-facing roles in hospitality.
• Ability to manage guest requests and VIPs with discretion.
• Excellent attention to detail.

Responsibilities

• Welcome guests and assist with check-in/out.
• Coordinate VIP amenities and surprises.
• Write handwritten welcome cards and personalize guest experiences.
• Monitor guest reviews and feedback following stays.

Skills

Customer service

Interpersonal skills

Multicultural experience

English proficiency

Organized

Job description

nhow Amsterdam RAI is seeking a Guest Relations Agent for a fulltime, on-site role in Amsterdam. You will be part of the Front Office team, welcoming guests, assisting with check-in/out, and arranging VIP welcome experiences.

The role requires excellent English, a flair for guest service, and the ability to work flexible shifts including weekends. The team is international and the hotel-style culture emphasizes design and guest satisfaction.