Guest Relations Manager — Lead Memorable Guest Journeys

Minor Hotels; Rotterdam; Hybrid; EUR 40,000 - 58,000; Full time

Benefits offered by this job

Training via University

Year-end bonus

Staff rates

Job summary

nhow Rotterdam is seeking a Guest Relations Manager to lead the Guest Relations team and deliver exceptional guest experiences in a bold, design-forward hotel setting.

You will shape the guest journey from arrival to departure, maintain nhow's high standards, and coach your team to create unforgettable moments for every guest.

Join a dynamic team and grow within Minor Hotels across Europe and the Americas, while benefiting from generous training, yearly bonus, and staff rates.

Qualifications

• Two years of relevant international experience in a similar role.
• Fluent in English with strong communication skills.

Responsibilities

• Lead the Guest Relations team and uphold nhow standards.
• Create and manage memorable guest journeys from arrival to departure.
• Coach and develop the team, ensuring clear communication and exceptional service.

Skills

International experience

English fluency

Job description

nhow Rotterdam is seeking a Guest Relations Manager to lead the Guest Relations team and deliver exceptional guest experiences in a bold, design-forward hotel setting.

You will shape the guest journey from arrival to departure, maintain nhow's high standards, and coach your team to create unforgettable moments for every guest.

Join a dynamic team and grow within Minor Hotels across Europe and the Americas, while benefiting from generous training, yearly bonus, and staff rates.