Booking Office Employee - Full-time - nhow Rotterdam

Minor Hotels Europe & Americas; Rotterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Minor Hotels Europe & Americas is seeking a Booking Office Employee for nhow Rotterdam. You will manage corporate group bookings and social events, craft tailored proposals, and negotiate contracts to convert inquiries into confirmed business.

You will build strong client relationships and coordinate across hotels, internal teams, and external partners to ensure a seamless booking and event experience. You will communicate fluently in Dutch and English, supporting upselling opportunities and

Qualifications

• Experience in corporate group bookings and events.
• Strong communication and negotiation skills.
• Fluent in Dutch and English.

Responsibilities

• Manage the sales and coordination process for corporate group bookings and social events.
• Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.
• Build and maintain strong relationships with clients to encourage repeat business and maximise conversion rates.
• Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.
• Ensure clear communication between clients, hotels, internal departments, and external partners; identify upselling opportunities to maximise revenue.
• Deliver a seamless customer experience throughout the entire booking and event planning process.

Skills

Sales coordination

Proposal writing

Negotiation

Relationship management

Communication

Dutch language

English language

Job description

Career Opportunities: Booking Office Employee - Full-time - nhow Rotterdam (8203)

Requisition ID8203-Posted11/05/2026-Sales-The Netherlands

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What part will you play in creating the unforgettable?

Manage the sales and coordination process for corporate group bookings and social events.

Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business.

Build and maintain strong relationships with clients to encourage repeat business and maximise conversion rates.

Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements.

Ensure clear communication between clients, hotels, internal departments, and external partners.Identify upselling and cross-selling opportunities to maximise revenue and profitability.

Deliver a seamless customer experience throughout the entire booking and event planning process.

What makes you the perfect fit for this bold journey?

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You enjoy planning and arranging all kinds of meetings and events, and you are able to place yourself in the guest’s shoes;
• You find it a challenge to ensure that everything is arranged down to the very last detail. Upselling is your forte;
• In addition, you are flexible, accurate, and you are a real team player. In this position you always have a clear overview, you have a commercial attitude, and you always think one step ahead;
• In addition, you have excellent communication skills, both with guests and with other contacts, operational departments, and the GEM Office;
• Fluent in Dutch and English.

What's in it for you (spoiler: a lot!)

• Free online & offline training organized by our own Minor Hotels Europe & Americas University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.