Guest Relations - Internship - nhow Amsterdam RAI - Feb. 27

NH Hotel Group; Amsterdam; On-site; EUR 7,100 - 9,600; Part time

Benefits offered by this job

Stipend 750€

Training program

Refer-a-friend bonus 500€

Employee discounts

Welcome at Work

Team events

Growth opportunities

Job summary

nhow Amsterdam RAI is seeking an energetic Guest Relations Intern with a passion for people, a keen eye for detail, and a love of vibrant hotel atmospheres. You will be part of the guest experience team in a bold, design-forward property and help craft memorable stays for guests.

Currently enrolled in a bachelor program related to hospitality, travel, or hotel management, you will connect with guests from diverse cultures, assist with VIP experiences, and support reception colleagues.

Qualifications

• You are currently enrolled in a bachelor’s program in hospitality, travel, or hotel management.
• You naturally connect with people and tailor service to guests.
• Experience with guests from different cultures is preferred.
• You are organized, proactive, and can translate ideas into actions.
• You must speak and write well in English; another language is a plus.

Responsibilities

• Place in-room amenities, VIP setups, and surprise guests.
• Engage with guests and collect feedback to improve service.
• Keep colleagues updated on guest needs and quality scores.
• Assist reception team and handle guest requests, including during check-in/out.
• Handle guest complaints when needed.

Skills

Hospitality passion

People skills

Attention to detail

Multicultural experience

English proficiency

Other language a plus

Education

Bachelor's in Hospitality or related field

Job description

Are you the Guest Relations Intern who has a passion for people, an immaculate eye for detail, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, 'the cultures hub'?

• Guest Relations - Internship - nhow Amsterdam RAI - Feb. 27
• Location: Amsterdam, NL The Netherlands

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base.

For this iconic social hub, we are looking for energetic, structured, and creative personality, who is ready to take part in a dynamic design hotel. You will be the memory-maker by creating elevated stay of our guests.

What's in it for you (spoiler: a lot!)

• Compensation of € 750 gross per month for all your hard work, based on full-time hours.
• Free online & offline training organized by our own Minor Hotels University Northern Europe;
• Refer-a-friend bonus (500 EUR).
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide;

What makes you the perfect fit for this bold journey?

• You are currently enrolled at the bachelor's education in a topic close to hospitality (travel & tourism, hotel management, etc.) – this point is a must-have;
• You naturally want to connect with people, get to know our guests, and adapt the service to them;
• You have an experience working with guests from different cultures, preferably in travel & tourism;
• You are organized, spontaneous, and have an eye for detail;
• You have ideas and you are not afraid turning them into reality;
• You need to be able to speak and write well in English; we are excited if you bring another language along;

What part will you play in creating the unforgettable?

Guest Relations department is a part of Reception. The difference is that you will be taking an extra care of the guests. Several examples are that you will be placing in-room amenities, meeting and talking to our VIPs, setting up surprises for guest in the rooms, keeping an eye on guest reviews and overall quality scores, you will be keeping your hotel colleagues up to date with what's going on, and much more. You will also be involved in handling guests' complaints.

The team is bubbly, creative, and international. Good to keep in mind that the shifts start either at 8, 10, or 13 and you will be sometimes working in weekends.

A day in the life of a Guest Relations rock star

• 08:00 You arrive, in uniform, with a cup of coffee in the back office. You check the VIPs arriving that day, read the reports from yesterday, and plan the day
• 09:00 Prepare VIP amenities, cards, balloons, cakes, etc.
• 10:00 Catch up with the emails and guests' requests and get back to those
• 12:00 Enjoy your lunch with colleagues from other departments.
• 13:00 You support your reception colleagues at the reception and in the lobby by connecting with guests, helping with luggage, or check in/out
• 14:00 Help guests with recommendations for what to do and where to go in Amsterdam
• 14:45 Prepare the VIP cards for the following day, check the planning for the following day and handover to your colleague
• 16:00 Time to go home!